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Técnico de Suporte (TV Net Voz) - Remoto (m/f)

Work from home Full-time role Hiring

reputed company | Creating the Future Together Há mais de 25 anos a acompanhar o Futuro das Tecnologias nos setores de Telecomunicações e Energia. Vem criar o futuro connosco! Estamos neste momento a recrutar um Técnico de Suporte ao Cliente (2ª Linha) para integrar uma equipa dedicada à resolução de avarias em reputed companyções TV, Net e Voz para clientes do segmento residencial. Responsabilidades: Análise e resolução de avarias técnicas em serviços TV, Internet e Voz para clientes residenciais Realização de contactos outbound com clientes para despiste e acompanhamento de incidentes Atendimento inbound para suporte técnico e esclarecimento de situações reportadas Articulação com técnicos de terreno para diagnóstico e resolução de avarias Acompanhamento e monitorização de reclamações e incidentes técnicos Execução de ações de despiste técnico e follow-up com o cliente final Regime de trabalho: 100% remoto Horário: 13h - 22h Folgas rotativas Requisitos 12º ano de escolaridade ou Curso profissional técnico em telecomunicações (ou área similar) – valorizado 2 anos de experiência em funções semelhantes Experiência em suporte ao cliente de 1ª e/ou 2ª linha, em contexto residencial ou empresarial Experiência préreputed company na reputed company (Valorizada) Conhecimento de processos de gestão, acompanhamento e resolução de avarias e reclamações Experiência em despiste técnico e contacto telefónico com cliente final Vantagens Trabalho 100% remoto Acompanhamento personalizado e focado no desenvolvimento de carreira. Wonder4You - Programa de benefícios exclusivos para colaboradores do grupo reputed company Apply To This Job

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