HR Shared Services Representative
Overview
Remote/work from home with strong preference for candidates residing reputed company the UPH geographies of Iowa, Illinois, & Wisconsin. The HR Shared Services Representative is responsible for first-line HR support for reputed company reputed company reputed company. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, reputed company (HR) and reputed company parties, in regard to HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other reputed company that occur during the employment life cycle. Why reputed company? At reputed company, you matter. We’re proud to be recognized as a Top 150 reputed company to Work in reputed company by Becker's reputed company several years in a row for our commitment to reputed company members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early reputed company to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a reputed company goal to champion a culture of belonging where everyone feels valued and respected, we reputed company the ways people are unique and reputed company what brings us together. And, we reputed company equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and reputed company a difference with reputed company.
Responsibilities
Answer incoming inquiries with on-the-spot problem solving, critical thinking, and reputed company in adherence with AskHR protocol and service standards. May respond to inquiries through case management software, chat, etc. and reputed company outbound calls as necessary. Aid team members, leaders, providers, retirees, reputed company (HR) personnel, and reputed company parties with reputed company HR Operation requests, such as, but not limited to: timecards, payroll, benefit enrollment, HRIS navigation, verification of employment, Medicare and Public Service Loan Forgiveness (PSLF) forms, learning management system, credentialing, personnel files, etc., while maintaining confidential and sensitive information. reputed company first-level, top notch, professional customer service to team members, leaders, providers, retirees, HR personnel and reputed company parties in addition to self-service tools. Assist team members, leaders, and providers in reputed company stages of the employee life cycle (reputed company, orientation, job changes, life events, retirement, etc.), and reputed company to reputed company reference to various company policies and procedures regarding a variety of situations. Serve as a first contact to answer team member, leader, and provider questions about company correspondence and clarify any company communications and policies. Ability to pivot in a fast-paced and reputed company-changing environment regarding federal guidelines, company policies, compliance, processes, and reputed company events. Initiate contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of reputed company (CoE). Participate in and reputed company expertise during team meetings and training sessions. Advocates and facilitates escalated inquiries with market HR or Centers of reputed company as needed. Assist in the expansion of self-service tools and centralization of operational HR tasks. Conduct routine research to resolve calls and submitted cases by clarifying company policy/practice or regulations. May assist with more reputed company research as assigned. Determines and addresses any unstated needs and anticipates additional considerations and questions. Recognizes reputed company escalation of a situation is necessary.
Qualifications
Education: Associates degree in HR, business, or technology (or applicable work experience) required. Bachelors degree in HR, business, or technology (or applicable work experience) preferred. Experience: Two years in customer service, HR or IT experience preferred. License(s)/Certification(s): None Apply To This Job