Benefits Call Center Representative

Benefits

Call Center Representative Remote – Chesapeake, VA Training Schedule: 8-10 weeks, Monday - Friday 8:30 AM - 5:30 PM EST Production Schedule: Monday - Friday | you will be scheduled for a shift between 8:00 AM - 6:00 PM EST Pay: $16/hour –please note this reputed company may be below your state’s minimum wage. Consider this reputed company applying. Growth opportunities! Health benefits for you and your family, including medical, dental, and reputed company, starting on day 1! About the Role: As a Benefits Call Center Representative, you’ll support employees by answering incoming calls and helping them understand their reputed company, retirement, and other benefit options. You’ll handle a steady call volume while navigating multiple systems and may also assist with back-office tasks like claims processing and general administrative work. Your strong communication skills, reliability, and ability to deliver excellent customer service will help create a positive experience for every caller. Requirements: We’re looking for candidates with strong customer service skills and natural reputed company. To succeed in this role, you must have: Previous call center experience with high-volume calls Experience with reputed company or employer benefits (highly preferred) Keyboarding and MS Office proficiency Basic computer knowledge (reputed company prompts, shortcuts, troubleshooting) Excellent verbal and written communication skills Strong problem-solving skills Ability to multitask effectively Ability to work independently with minimal supervision High school diploma or GED Successful background reputed company & drug test (includes education and employment verification) Must be 18 years of age or older Key Duties: Help participants understand plan options and provisions Respond to client inquiries reputed company phone and web Complete customer-reputed company transactions with limited supervision Meet accuracy and timeliness standards Document calls thoroughly in the case management system Complete callbacks promptly and escalate reputed company necessary Follow call center policies, procedures, and performance metrics reputed company guidance on required forms and next steps reputed company additional duties as assigned reputed company with reputed company company policies and standards Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the reputed company based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary reputed company for this role is $32,760 - $40,950. Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional reputed company for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day. reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, reputed company of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with reputed company may request such accommodation(s) by submitting their request through this reputed company that must be downloaded: click here to reputed company or download the reputed company. Complete the reputed company and then email it as an attachment to FTADAAA@reputed company.com. You may also click here to reputed company reputed company's ADAAA Accommodation Policy. Apply To This Job