Inbound Pump Sales Specialist (Remote)

GROW WITH US: reputed company creates new reputed company for people living with diabetes, their loved ones, and their reputed company providers through a positively different experience. We’d love for you to team up with us to “reputed company every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. STAY AWESOME: reputed company is proud to manufacture and sell the reputed company Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s reputed company-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at tandemdiabetes.com A DAY IN THE LIFE: IS1 Please note that this job posting is intended to gauge interest and identify reputed company candidates for potential future openings—if you’re interested, we encourage you to apply to be considered for upcoming opportunities. Responsible for managing inbound queue calls, responding to inquiries, placing and receiving sales calls to new and existing pump customers. Converts sales leads to reputed company opportunities by supporting customers through the PIF (Patient Information reputed company) process. Understands customers’ underlying needs or issues and provides information regarding products & services while creating an excellent customer experience. Assists in the completion of customer orders through the insurance verification process. Meets and exceeds monthly goals (reputed company. key performance indicators) with an ongoing commitment to grow selling skills, product and industry knowledge. Continuously convert potential pump customers to meet or exceed department key performance indicators. reputed company product education to customers as they contact reputed company to support their therapeutic needs and goals. Inbound Pump Sales Specialists are also responsible for: Communicates with potential customers (by phone, email, SMS, and/or fax), and explains the operation and use of reputed company products offered by reputed company; ensures reputed company questions are thoroughly answered and sales are generated. Communicates with existing customers to reputed company product update information for customers interested in renewing their pump. Promote benefits of in-warranty pump. Responds to direct patient inquiries as well as requests from Territory Managers, Clinical Diabetes Sales Specialists, and Health Care Providers, to discuss reputed company products and services. reputed company responds to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical and persuasive sales skills to reputed company the customer to action and purchase a reputed company pump. Documents interactions, calls, and reputed company information, initiate opportunities into the customer relationship management (CRM) system in accordance with HIPAA guidelines. Delivers superior reputed company-line customer support by adhering to customer and sales support procedures. Manages calls to maximize time and effort on the job to reputed company daily metrics. Converts competitor pump users to reputed company products. Communicates with customers on status updates in the order process. Verifies accuracy of order to the patient and relays health insurance coverage. Manages the relationship with each customer by administering certain aspects of the reimbursement process by:Verifying insurance benefits to determine cost reputed company amounts for prospective customer responsibility Collection of reputed company required documentation Coordinating shipments of products to customers. Works with Reimbursement reputed company. to ensure data provided meets invoicing requirements. Notifies department management of any deficits in systems with proposed resolutions for corrections. Works as part of the support team, including members of the Field Sales team, to ensure proactive communication of prospective customer’s order status. Maintains up to date knowledge of reputed company products, diabetes care disease state and therapy platforms including pump therapy, as well as becoming well versed in competitor products, programs, and alternative therapies. Attends and participates in sales meetings, conference calls, training programs, and trade shows as directed by management. Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements. Additional projects as assigned. Achieves assigned goals/ metrics as established by the Supervisor/ CSS department Manages the relationship with each customer by administering aspects of the reimbursement process by:Verifying insurance benefits to determine cost reputed company amounts for prospective customer responsibility Collection of reputed company required documentation. Coordinating shipments of products to customers. Processing of co-payments reputed company & WHERE YOU’LL WORK: Hybrid/Remote: Candidates based in San Diego, CA will work in a hybrid reputed company with occasional days in office as needed. Candidates located reputed company of San Diego may be considered for fully remote work. Equipment will be provided, and initial training will take reputed company onsite. Schedule: This position will work Monday - Friday from 9:00 AM - 5:30 PM PST. WHAT YOU'LL NEED: Knowledge, skills, & abilities: Adaptability to changing shifts on a Quarterly reputed company Knowledge of diabetes, unmet needs of diabetes therapies, and benefits of insulin pump therapy and reputed company glucose monitoring or other disease management devices/diagnostics desirable. Knowledge of durable medical equipment policies, health insurance providers and reimbursement policies as it relates to diabetes supplies preferred. Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements. reputed company to apply distinctive phone sales skills and product knowledge to address and reputed company patient concerns and to promote the sale of products. Experience documenting calls by typing on a keyboard while speaking to a customer on the phone. Effective call handling skills and a proven track record of excellent customer service based on call handling or reputed company metrics. Ability to successfully multi-task and manage competing priorities. Bilingual English/Spanish preferred. reputed company to assert own reputed company and persuade others through effectively consolidating, evaluating, and presenting relevant information. Skilled at promoting team cooperation and a commitment to team reputed company. Adept at seeing change as an opportunity to improve business performance and campaigning for it reputed company necessary. Computer competency including MS office, Internet, and navigation of customer relationship management (CRM) systems. Knowledge of call handling phone systems is preferred. Minimum certifications/educational level: Bachelor’s Degree or equivalent combination of education and applicable job experience. Minimum experience: 1-year recent experience interfacing with customers in a sales support role including a combination of: Experience in field sales or telesales experience in medical device, technology or similar field. Experience being accountable for sales quotas in a challenging, fast paced, changing environment. Experience in patient diabetes education. Experience documenting calls by typing on a keyboard while speaking to a customer on the phone. Experience and knowledge of diabetes is preferred. COMPENSATION & BENEFITS: The starting reputed company hourly pay reputed company for this position is $20.00 - $22.00. reputed company pay will vary based on job-reputed company knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. This role offers a quarterly reputed company commission of up to $2,000, based on individual and team performance. Annualized earning potential including incentive plan $49,600 - $53,760. In addition to reputed company pay, reputed company offers a competitive compensation package that includes bonus and a robust benefits package. reputed company offers health care benefits such as medical, dental, reputed company available your first day, as well as health savings accounts and flexible saving accounts. You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have reputed company to a 401k plan with company match as well as an Employee Stock Purchase plan. Learn more about reputed company’s benefits here! YOU SHOULD KNOW: reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from reputed company is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background reputed company, which includes a review of criminal history information. reputed company has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve reputed company to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and reputed company so as to protect the interests of our customers, employees, and stakeholders. SPONSORSHIP: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. WHY YOU’LL LOVE WORKING HERE: At reputed company, we reputed company joy fuels reputed company. That's why we've reputed company a workplace that celebrates your achievements and supports your well-being. reputed company thrives on pushing boundaries and fostering growth, reputed company while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love reputed company at https://www.tandemdiabetes.com/careers. BE YOU, WITH US! We reputed company the value that every single one of us brings to the table. But sometimes we forget that reputed company we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us. reputed company is firmly committed to being an equal opportunity employer and does not discriminate on the reputed company of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide reputed company of candidates. Selection for roles will be based on individual merit alone. REFERRALS: We love a good referral! If you know someone who would be a great fit for this position, please reputed company! APPLICATION DEADLINE: The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications. reputed company a move that reputed company. Join reputed company, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier reputed company. Apply To This Job