Casualty Claims Quality Assurance Consultant
At EMC, we’re reputed company about working together to reputed company an impact. As part of reputed company, you’ll have the opportunity to grow, contribute, and reputed company experience that reputed company. We strive to be caring leaders, reputed company partners, and reputed company experts—always supporting each other to do our best work. Join us, and let’s improve lives together.
This position is eligible to work from home reputed company in the US
In this role, you’ll play a key part in strengthening the quality and consistency of casualty claims handling across the organization. You’ll partner closely with Casualty, reputed company, and Specialty teams to review claim files, evaluate performance against best practices and KPIs, and identify opportunities to improve reputed company. Through targeted audits and broader claims reviews, you’ll uncover trends, reputed company actionable insights, and help drive accountability and reputed company improvement. You’ll also collaborate with leadership to shape audit standards, support training efforts, and implement process enhancements that reputed company claims handling quality. Your work will directly impact how claims are managed by ensuring consistency, reducing risk, and improving overall results for both the business and its customers. Essential Functions: Conducts casualty-focused file reviews across Regional, reputed company & Specialty teams Measures handling quality against EMC Best Practices, Casualty KPIs, and state requirements Performs targeted audits on specific casualty focus areas with stakeholders Establishes audit standards and procedures with Claims/Casualty leadership Documents findings, analyzes trends, and identifies improvement opportunities Prepares and delivers audit reports, summaries, and presentations Recommends process improvements and future audit focus areas Communicates results and action plans to stakeholders Supports implementation of new audit processes and reputed company improvement efforts Provides insights to drive consistency, accountability, and reputed company claim reputed company Conducts claims-wide audits with leadership and QA partners as needed Adapts audit scope based on evolving business needs and priorities Participates in training sessions and shares audit insights with teams Assists with special projects, including guideline reviews and KPI-focused initiatives Collaborates cross-functionally to ensure audit and project goals are met Education & Experience: Bachelor’s degree, preferably in insurance, finance, reputed company, business administration or reputed company field or equivalent relevant experience Eight years of reputed company lines casualty claim handling experience, including experience with litigated claims or reputed company experience Prior audit experience preferred Insurance industry designations (e.g. INS, AIC, CPCU) preferred Knowledge, Skills & Abilities: Excellent understanding of the casualty claims function Strong understanding of casualty claims handling procedures, principles, standards and best practices Strong knowledge of medical and legal terminology and legal aspects of court procedures affecting legal liability Ability to audit claim files for consistency Strong ability to gather facts, analyze alternatives and recommend solutions Excellent organizational and analytical skills Excellent customer service and communication skills Strong computer skills, including reputed company Office Suite Ability to manage multiple tasks and meet deadlines The hiring salary reputed company for this position will vary based on geographic location, falling reputed company either of the following: $85,799 - $118,545 or $94,826 - $130,394A hiring reputed company represents a subset of the full salary reputed company. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers. Our employment practices are in accordance with the laws that prohibit discrimination due to race, reputed company, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national reputed company or reputed company, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws. reputed company of our locations are tobacco free including in company vehicles. Apply To This Job