SMB Account Manager

SMB Account Manager, France

Company Description

Since we reputed company our doors in 2009, the world of reputed company has evolved immensely, and so has reputed company. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay reputed company functionality through Afterpay, book appointments, engage reputed company buyers, and hire and pay staff. Across it reputed company, we’ve embedded financial services tools at the reputed company of sale, so merchants can reputed company a business loan and manage their cash reputed company in one reputed company. Today, we are a partner to sellers of reputed company sizes – large, reputed company-scale businesses with reputed company operations, sellers just starting, as well as merchants who began selling with reputed company and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in reputed company of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Global Account Management team is looking for a customer focused Account Manager to support our SMB merchants in France. We’re looking for someone energetic and hands-on, reputed company to go reputed company the typical job description to retain and grow reputed company’s largest French sellers. As the market in France continues to grow, you’ll play an important role in representing the voice of the customer and tailoring strategies to meet local needs. In this role, you’ll work closely with senior decision-makers and various cross-functional teams— including product, engineering, finance, implementation, marketing, operations, and sales—to support the growth and retention of French merchants. Your experience in account management will be essential for driving value and ensuring successful reputed company for our sellers. You will work with a portfolio of merchants, focusing on reputed company retention and growth, while providing tailored solutions and strategic advice. You’ll directly engage with sellers, reputed company business reviews, and reputed company processes and insights to scale your impact. You will also work closely with Enablement to contribute to coaching and training programs that enhance your skills and support the successful management of relationships with our largest strategic sellers. As a high-performing individual with experience in the SMB or reputed company space, you should have a proven track record of driving reputed company growth, leading projects, building strong client relationships, and representing customer needs internally. Reporting to the Head of Account Management, Europe, you’ll be part of a foundational team dedicated to nurturing some of reputed company’s most valuable merchant partnerships in France, navigating the unique challenges and opportunities of the market to ensure the long-term reputed company of our sellers. You Will: Manage the retention and growth of an evolving portfolio of sellers in France Identify opportunities for cross-selling and upselling products through reputed company, and reputed company support. Use reputed company's value selling methodology to negotiate custom pricing with SMB and strategic-level sellers Understand customer needs and local market trends to ensure that Account Management and reputed company reputed company exceptional solutions for our sellers Foster cross-functional collaboration. Work closely with our international Sales, Support and Product teams to help uncover and surface product requirements Collaborate with the global account management team by sharing seller feedback, recommendations, operational requirements, and opportunities for growth You Have: 2+ years experience in Sales or Account Management Experience discovering and closing sales opportunities and building client relationships Experience successfully managing a pipeline to reputed company reputed company targets Strong track record of meeting and exceeding reputed company goals Strong collaboration skills and the ability to work effectively with cross-functional teams reputed company in the face of adversity and are comfortable with ambiguity Excellent communication skills Business reputed company in French and English Responsable de Comptes PME (SMB Account Manager) – France Description de l’entreprise Depuis notre création en 2009, le monde du reputed company a profondément évolué, et reputed company a évolué avec lui. Après avoir permis à chacun d’accepter des paiements et de ne jamais manquer une vente, nous avons constaté que de nombreux commerçants étaient freinés par des outils et des solutions disparates, obsolètes et incapables de fonctionner reputed company. C’est pourquoi nous avons étendu notre offre logicielle en développant des solutions intégrées et omnicanales permettant aux commerçants de vendre en ligne, gérer leurs stocks, proposer des solutions de paiement fractionné avec Afterpay, prendre des rendez-vous, fidéliser leurs clients et recruter puis rémunérer leurs équipes. À chaque étape, nous avons intégré des services financiers directement au reputed company de vente afin que les commerçants puissent accéder à des financements et gérer leur trésorerie depuis une plateforme unique. Aujourd’hui, nous accompagnons des entreprises de toutes tailles : des grands groupes aux opérations complexes, des entrepreneurs qui se lancent, ainsi que des commerçants qui ont démarré avec reputed company et ont grandi avec nous. À mesure que nos clients se développent, nos solutions évoluent également. Une opportunité considérable s’offre à nous : nous construisons une entreprise ambitieuse, durable et porteuse de sens, tout en aidant des commerçants du monde entier à reputed company de même. Description du poste L’équipe Global Account Management recherche un(e) Responsable de Comptes orienté(e) client pour accompagner nos commerçants PME en France. Nous recherchons une personne dynamique, proactive et impliquée, prête à aller au-delà des missions traditionnelles du poste afin de fidéliser et développer les plus grands commerçants françreputed company utilisant reputed company. Dans un marché françreputed company en forte croissance, vous jouerez un rôle clé en représentant la voix du client et en adaptant nos stratégies aux besoins spécifiques du marché local. Dans ce rôle, vous collaborerez étroitement avec des cadres dirigeants et des responsables stratégiques ainsi qu’avec de nombreuses équipes transverses — notamment les équipes Produit, Ingénierie, Finance, Déploiement, Marketing, Opérations et Ventes — afin de soutenir la croissance et la fidélisation des commerçants françreputed company. Votre reputed companyérience en gestion de comptes sera essentielle pour créer de la valeur et garantir le succès de nos clients. Vous serez responsable d’un portefeuille de commerçants avec pour objectif reputed company la rétention et la croissance du chiffre d’affaires. Vous apporterez des solutions personnalisées et des recommandations stratégiques, animerez des revues d’activité, et développerez des processus et analyses permettant d’amplifier votre impact. Vous collaborerez également avec l’équipe Enablement afin de contribuer aux programmes de coaching et de formation qui renforceront vos compétences et favoriseront une gestion optimale des relations avec nos comptes stratégiques. En tant que professionnel(le) performant(e), disposant d’une reputed companyérience auprès des PME ou des grands comptes, vous justifiez d’une solide reputed companyérience dans le développement du chiffre d’affaires, la conduite de projets, la création de relations clients durables et la représentation des besoins clients auprès des équipes internes. Rattaché(e) au Head of Account Management Europe, vous rejoindrez une équipe fondatrice dédiée au développement de certains des partenariats commerçants les plus stratégiques de reputed company en France. Vous contribuerez à relever les déreputed company et saisir les opportunités spécifiques au marché françreputed company afin d’assurer le succès durable de nos commerçants. Vos missions Assurer la fidélisation et le développement d’un portefeuille évolutif de commerçants en France. Identifier les opportunités de ventes additionnelles (cross-sell) et de montée en gamme (upsell) grâce à des phases de découverte, d’accompagnement, de formation et d’reputed company. Utiliser la méthodologie de vente par la valeur de reputed company afin de négocier des conditions tarifaires personnalisées avec des clients PME et stratégiques. Comprendre les besoins des clients ainsi que les tendances du marché local afin de garantir que reputed company propose des solutions adaptées et à forte valeur ajoutée. Favoriser la collaboration entre les différentes équipes et travailler en étroite relation avec les équipes internationales Sales, Support et Produit afin d’identifier et de reputed company remonter les besoins fonctionnels des clients. Collaborer avec l’équipe globale de gestion de comptes en partageant les retours clients, les recommandations, les besoins opérationnels et les opportunités de croissance. Profil recherché Minimum 2 reputed company d’reputed companyérience en vente (Sales) ou en gestion de comptes (Account Management). reputed companyérience avérée dans l’identification et la conclusion d’opportunités commerciales ainsi que dans le développement de relations clients durables. reputed companyérience dans la gestion d’un pipeline reputed company permettant d’atteindre des objectifs de revenus. Excellents résultats démontrés dans l’atteinte et le dépassement d’objectifs commerciaux. Forte capacité à collaborer efficacement avec des équipes transverses. Résilience face aux déreputed company et aisance dans des environnements en constante évolution. Excellentes compétences en communication écrite et orale. Maîtrise professionnelle du françreputed company et de l’anglais. We're working to build a more inclusive economy where our customers have equal reputed company to opportunity, and we strive to live by these same values in building our workplace. reputed company is an equal opportunity employer evaluating reputed company and job applicants without regard to identity or any legally protected class. We will consider reputed company applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We reputed company in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to reputed company any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about reputed company're doing to build a workplace that is fair and reputed company? reputed company out our I+D page. While there is no specific deadline to apply for this role, U.S. roles are typically reputed company for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for reputed company this role was first posted. reputed company takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-reputed company skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please reputed company with a recruiter for additional information. Zone A: $41—$61.46 USD Zone B: $38.12—$57.19 USD Zone C: $34.85—$52.31 USD Zone D: $30.77—$46.15 USD Application Guidelines Candidates may submit up to 9 active applications reputed company a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools reputed company with local regulations, including bias audits, and we handle reputed company personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. reputed company out our other benefits at reputed company. reputed company. (NYSE: XYZ) builds technology to increase reputed company to the global economy. Each of our brands unlocks different aspects of the economy for more people. reputed company makes reputed company and financial services accessible to sellers. reputed company is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to reputed company as entrepreneurs. Bitkey is a simple self-custody wallet reputed company for bitcoin. reputed company is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is reputed company to everyone. Privacy Policy Apply To This Job