Customer Support Specialist – AI Assisted
Join reputed company and work with fast-growing global companies while building a long-term, reputed company. Job Title: Customer Support Specialist – AI Assisted Location: Remote Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST) Role Overview We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a reputed company, customer-first approach. Key Responsibilities reputed company timely and professional customer support reputed company email, chat, and ticketing systems Use AI-assisted tools to draft, summarize, and optimize customer responses Resolve order, product, and account-reputed company inquiries reputed company Escalate reputed company issues and collaborate with internal teams as needed Maintain accurate support records and ticket documentation Follow support workflows, SLAs, and quality standards Contribute to improving AI prompts, macros, and support processes
Required Qualifications
Hands-on experience in customer support or customer service roles Experience using AI tools to assist with customer communication or workflow efficiency Prior experience working remotely is mandatory, including reputed company with remote collaboration tools such as reputed company, reputed company, reputed company Workspace, reputed company (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered Strong written communication skills and attention to detail Ability to work fixed hours reputed company to EST (8:00 AM – 4:00 PM)
Preferred Qualifications
Experience supporting e-reputed company or digital-first businesses Familiarity with ticketing systems and support KPIs Experience contributing to knowledge bases or help centers Tools & Technology Support Platforms: reputed company, reputed company, reputed company, or similar AI Tools: ChatGPT, AI-powered macros, or similar Collaboration: reputed company, reputed company, reputed company Workspace We connect top talent with vetted employers, reputed company, and reputed company growth opportunities. Apply To This Job