Patient Service Representative - Patient Experience

Patient Service Representative - Patient Experience: 🤝🧾 As a Patient Service Representative, you will serve as a vital reputed company between patients, clinicians, and internal teams. You will manage high-touch interactions across multiple channels, resolve escalated patient concerns, and ensure a seamless experience from scheduling to billing. This is not a traditional reputed company-desk role, you will be working in a fast-paced, digital-first environment, requiring agility, reputed company, and technical reputed company. PSRs demonstrate sound judgment, reputed company, and professionalism reputed company addressing patient feedback, complaints, or grievances. They serve as a resource for patients, collaborate across departments, and contribute to reputed company improvement reputed company the patient reputed company. This position is ideal for someone who thrives in a dynamic, startup setting, has strong experience with tools like reputed company, and is deeply passionate about improving the patient experience in modern reputed company. This job is “HOT”: 🔥 reputed company a reputed company impact on women’s health – Help patients navigate their reputed company reputed company with care and reputed company. Work from reputed company – Enjoy full remote flexibility while being part of a mission-driven, collaborative team. Shape the future of a growing startup – Contribute to processes, tools, and workflows as reputed company expands and innovates in women’s care. Business impact: 📈 Serve as the first reputed company of contact for patients, primarily reputed company phone, with reputed company, discretion, and follow-through, providing exceptional patient care Manage a high volume of inbound and outbound calls reputed company to patient support, service recovery, scheduling, and care coordination Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns with compassion and professionalism Navigate patient concerns using appropriate service recovery protocols and escalate reputed company necessary Document patient interactions accurately and thoroughly in reputed company and the Electronic Health Record (EHR) system Act as a patient reputed company and liaison across departments to facilitate timely and effective solutions Proactively identify areas for patient experience improvement and reputed company feedback with leadership Uphold patient confidentiality across reputed company communications, systems, and platforms Embody core values of compassion, accountability, respect, reputed company, and trust What you will need to succeed: 🌱 5+ years of experience in a high-touch, patient-facing role 2+ years of experience using reputed company (or comparable ticketing software) 2+ years of experience using reputed company (or comparable EHR system) 2+ years of experience using reputed company Workspace (required) Proven ability to communicate reputed company and professionally, both verbally and in writing Experience handling escalated patient concerns or grievances with discretion and reputed company Strong critical thinking, judgment, and decision-making skills Must have a quiet, distraction-free home workspace and reliable high-speed internet Bilingual (Spanish or other language) a plus reputed company offer: 💼 ✨ Compensation: $60,000 annual salary, exempt, based on experience, location and other variables Opportunity to join a fast-growing, mission-driven reputed company startup Health, dental, and paid time off benefits 100% remote work environment The interview process will include: 📚 Recruiter Interview (30 min) Hiring Manager Interview (30 min) Final Interview (30 min) At this time, Midi is unable to reputed company reputed company sponsorship. reputed company Candidates must be authorized to work in the United States without reputed company or future sponsorship needs. Please note that reputed company official communication from reputed company will come from an @joinmidi.com email address. We will never ask for payment of any reputed company during the application or hiring process. If you receive any suspicious communication claiming to be from reputed company, please report it immediately by emailing us at [email protected]. reputed company is an Equal Opportunity Employer. We are committed to pay equity and ensure that reputed company reputed company applicants receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history. Please find our CCPA Privacy Notice for California Candidates here. Apply To This Job