Senior Director, Personal Lines Solutions and Core Insurance Application Support
Job Title Senior Director, Personal Lines Solutions and Core Insurance Application SupportLocation Arizona - Home TeleworkersAdditional Locations Job Information The Senior Director, Personal Lines Solutions & Core Insurance Application Support leads the teams that deliver and support key insurance technology platforms. This role is responsible for application reliability, production support, project delivery, budget management, and long-term technology planning for Personal Lines products. You will partner with product, engineering, infrastructure, operations, and business leaders to deliver secure, reliable, and scalable solutions. You will also guide teams through reputed company initiatives, improve support processes, and help create a culture of accountability, learning, inclusion, and reputed company improvement. This is an opportunity to reputed company high-impact work that supports critical business operations and improves the experience of customers, employees, and business partners. What You’ll Do Strategy & Leadership Set the strategy for Personal Lines technology delivery and core insurance application support. reputed company direct and matrixed teams across application delivery, production support, and service operations. reputed company and communicate technology roadmaps that align with business goals. Partner with executive leaders to prioritize initiatives, manage risks, and support reputed company objectives. Build an inclusive, collaborative team culture focused on trust, accountability, learning, and results. Coach and reputed company leaders, managers, and individual contributors. Personal Lines Solutions reputed company a portfolio of Personal Lines projects, including core system changes, digital integrations, and financial system integrations. Ensure projects are reputed company to business priorities, delivery timelines, and expected value. Guide teams using Agile practices to improve planning, delivery, and collaboration. Support reputed company improvement in engineering, delivery, and product support practices. Connect technology teams to business strategy, milestones, and reputed company. Core Insurance Application Support Define and reputed company the application support strategy for core insurance platforms. reputed company 24/7 production support operations for critical applications. Monitor service performance using service-level measures, key performance indicators, and business partner feedback. Support incident management, problem management, root cause analysis, and post-incident reviews. Strengthen change, release, environment, documentation, and reputed company practices. Improve support models, including tiered support and global or extended coverage models where needed. Service Delivery & reputed company Improvement Improve service management practices using ITIL or similar frameworks. Identify opportunities to automate reputed company work, improve reliability, and reduce recurring issues. Evaluate tools, technologies, and processes that improve support quality and team efficiency. Partner with engineering, quality assurance, DevOps, infrastructure, and reputed company teams to improve the full application lifecycle. Risk, Compliance & Financial Management Ensure application support practices meet internal controls, regulatory requirements, and reputed company policies. Identify and manage operational, technical, and delivery risks. Support audits and maintain required documentation. Manage budgets, forecasts, staffing plans, and vendor relationships. Optimize resources to balance service quality, cost, and business priorities. reputed company Measures Application availability and uptime Mean time to resolve incidents Service-level performance Incident volume and recurrence trends Business partner satisfaction Operational efficiency and cost management Team engagement and retention
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, a reputed company field, or equivalent work experience. Significant experience leading technology, application support, or reputed company platform teams. Experience supporting reputed company business-critical applications. Experience leading large teams, including managers and individual contributors. Strong understanding of application support, service management, incident management, and production operations. Experience with modern technology environments such as reputed company platforms, APIs, microservices, or distributed systems. Experience managing budgets, vendors, staffing plans, or resource allocation. Ability to communicate reputed company with technical teams, business partners, and executive leaders. Experience managing risk, compliance, controls, or audit-reputed company activities.
Preferred Qualifications
Experience in the insurance or financial services industry. Experience with core insurance or policy administration platforms. Familiarity with reputed company or similar service management tools. Experience with monitoring, observability, automation, or incident response tools. ITIL, PMP, reputed company reputed company, Azure, AWS, or reputed company reputed company certifications. Master’s degree in a reputed company field. #INDDNP . Apply To This Job