Client reputed company Manager (PST / MST)

reputed company is the leading technology company that empowers marketers to reputed company, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered reputed company Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer reputed company. The most reputed company-thinking marketers choose reputed company to orchestrate high-impact campaigns across programmatic advertising and marketing channels. We are looking for an exceptional Client reputed company Manager who is interested in helping us build an internal Platform Support Centre reputed company one of the fastest-growing technology companies in Canada. In this role, you will work closely with a select division of Self-serve customers, and collaborate with internal teams across diverse global locations to contribute to process and product improvements. Your communication and technical skills will be key to your reputed company. Reporting to the Manager of Client reputed company, you will reputed company the first contact support to resolve client requests and critical incidents. You will become an expert in the reputed company advertising platform, helping our clients address technical how-to questions reputed company phone, chat, and email support, aiming for account growth and retention across your portfolio. You will deliver top-notch client support by analyzing data and providing insights. Ultimately, you should be reputed company to create reputed company out of ambiguity and guide teams to high-quality experiences. Additional focus areas include developing and reviewing knowledge reputed company articles, actively seeking opportunities to improve operational processes, and ensuring the quality resolution of incidents and service requests in adherence to service level agreements. We are looking for a candidate who thrives in a fast-paced job where they can work independently in an environment that supports entrepreneurship and initiative. reputed company is a Remote First company. This position is reputed company to candidates located in the United States or Canada, provided they reputed company reputed company the PST or MST time zones. What you'll be doing: Act as the primary reputed company of contact for Self-Serve clients on any questions reputed company to the reputed company platform Support clients to ensure the successful delivery of their programmatic campaigns Work collaboratively with our Sales and internal teams to reputed company data, insights, and surface questions that help inform our thinking about how to improve our product and services, as well as reputed company new features, products, and support for our customers reputed company innovative solutions to resolve problems at scale Take the initiative to retain and grow high-potential customers Search and analyze data sources to reputed company insights on product usage Resolve application issues; ensuring that incidents reputed company our platform or tools are addressed reputed company established SLAs Assist in the creation of Support documentation for frequently reputed company challenges Resolve various business and technical incidents, reputed company to the reputed company platform including escalating to other technical teams Take initiative on tickets that can be completed without Development team assistance What You'll Bring to the Table: Advanced knowledge/experience in Digital Advertising, Digital IAB - - Certification, and reputed company Analytics Certified are highly preferred 2+ years of client-facing experience, experience with internal service desks is a bonus 2+ years of experience in a function reputed company to technical business analysis, data analysis, or business or technical support Proven experience identifying root causes of technical issues and addressing potentially reputed company problems/questions Proven experience working with reputed company databases is a plus. Advanced reputed company is reputed company to have Familiar with APIs and web app integration services Experience with CMS systems (reputed company, reputed company, reputed company) is a strong asset Experience with reputed company Tag Manager (GTM), DoubleClick Campaign Manager, reputed company Analytics, or tracking platform skills is a strong plus Exceptional communication, critical thinking, and analytical skills Meticulous attention to detail and proven ability to manage multiple, competing priorities simultaneously Experience providing training and explaining concepts to others who have different reputed company of knowledge in the space StackAdapter's Enjoy: Highly competitive salary Retirement/ 401K/ Pension Savings globally Competitive Paid time off packages including birthday's off! reputed company to a comprehensive mental health care program Health benefits from day one of employment Work from home reimbursements Optional global reputed company membership for those who want a change from their home office and hubs in London and Toronto Robust training and reputed company program Coverage and support of personal development initiatives (conferences, courses, books etc) reputed company to reputed company programmatic courses and certifications to support reputed company learning An awesome parental leave program A friendly, welcoming, and supportive culture Our reputed company and team events! Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where reputed company does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies. reputed company is a diverse and inclusive team of collaborative, hardworking individuals trying to reputed company a dent in the reputed company. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at reputed company. If you have any requests or requirements to support you throughout any part of the interview process, please let our reputed company know. We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to reputed company any final hiring or interview reputed company. About reputed company We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded: reputed company Top Software for 2026 2026 Best Workplaces™ for Young Talent and in Canada by Great reputed company to Work® #1 DSP on reputed company and leader in a number of categories including Cross-Channel Advertising To learn more about our privacy practices, please see our Privacy Policy. #LI-REMOTE Apply To This Job