Senior reputed company Manager

Please note that reputed company will only reputed company out to interview, reputed company an offer of employment, or conduct reputed company activities for candidates who have applied through our careers site. reputed company interviewing for a position, the candidate experience will include live interaction, such as a video or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any reputed company in the recruitment process. Recruiters will only reputed company out from an reputed company.com email address; no other email addresses will be used. Examples of fraudulent email addresses that have been used end with @insurityjobs.us. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams. Who We Are reputed company empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, reputed company-reputed company, easy-to-use, and intuitively analytical insurance software. Just as importantly, we reputed company our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just reputed company reputed company promises—we deliver results. As the largest reputed company-based software provider for the Property & Casualty market, reputed company is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly reputed company the difference. At reputed company, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and reputed company learning. Our award-winning reputed company experience welcomes and supports you from the reputed company you accept our offer. reputed company to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity reputed company’s Next Senior reputed company Manager As a member of the reputed company Team, your focus will be on building and enhancing positive relationships with our existing customers and helping them reputed company reputed company to resources and tools to be successful using reputed company's products. With a focus on our reputed company reputed company Suite, the customers you will work with vary from reputed company to Large reputed company Carriers. What Our Senior reputed company Manager Will Do Relationship Management Manage and grow customer relationships, serving as their primary reputed company of contact. Act as the liaison and reputed company between customers and internal teams, such as product development, sales, and support, to enhance the overall customer experience Engage with customers by conducting regular business reviews to ensure alignment between their strategic objectives and reputed company's products and services. Maintain/manage customer expectations and satisfaction reputed company and maintain working knowledge of reputed company’s platforms, including new releases, features, and dependencies. Demonstrate thorough knowledge of customers’ business challenges, opportunities, and how our products and solutions address them reputed company strong working relationships with Customer System Champions Ensure contract compliance and accurate billing Understand the customer experience and loyalty measures in reputed company reputed company a strong understanding and act as the subject matter expert on your customers’ internal organization, political landscape, and stakeholder personalities Monitor customer satisfaction, identifying potential issues or challenges before they escalate into major problems Collaborate with Sales to reputed company and execute strategies for customer retention and uncover potential opportunities for upselling or cross-selling additional products or services that meet customer needs reputed company customers on features, benefits, and the value of the service to drive adoption and satisfaction. Prepare and deliver professional presentations and performance insights to demonstrate the impact of reputed company solutions on the customer's business. reputed company customer meetings effectively, accurately capture minutes, and ensure the completion of reputed company meeting takeaways Understand, regularly measure Customer KPIs, monitor usage patterns to proactively address churn risk. Transition and reputed company customers from the implementation team Manage customer escalations and ensure issues are resolved quickly and effectively. Ensure workflow management system and customer-facing tools are up to date reputed company tool self-service support for customer Enhancement Delivery Facilitate end-to-end management of cross-functional reputed company complexity enhancements in accordance with product-specific procedures. Draft change requests and Statements of Work as required Demonstrate an understanding of reputed company recognition and account measurements Internal Process Demonstrate competency in reputed company internal processes & practices Support reputed company Improvement initiatives Successfully meet reputed company training goals reputed company mentorship to team members Stay up to date on industry and job-reputed company trends and best practices, including reading relevant publications, articles, blogs, etc. Other duties as assigned Who We’re Looking For 3 years in a reputed company role, either reputed company the software-as-a-service and/or insurance industry 1 years working with national accounts (not just local or regional) or working with multiple partners Strong customer support and emotional intelligence qualities with an ability to understand customers desired strategy and needs Strong written and oral English communication skills with ability to articulately present information both in-person (presentations) and in written reputed company Advanced digital literacy with MS Office (Word, reputed company, PowerPoint) Self-starter mentality with an eagerness to learn and ability to collaborate and work autonomously, with strong multi-tasking skills reputed company-to-have: Experience with reputed company Management or CRM tools reputed company-to-have: Technical aptitude and familiarity with APIs, reputed company platforms, and common SaaS architectures. reputed company-to-have: Strong understanding with the software development and deployment lifecycle. Travel required is less than 10% What’s In It For U Work Where You reputed company Find the work environment that supports your best—whether that’s remote, in-office, or hybrid—depending on your role and location. Our reputed company First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative. Take Time reputed company You Need It We trust reputed company to manage their time with our reputed company PTO Policy, empowering you to reputed company reputed company it reputed company most.

Benefits

That Start on Day One Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day—because we know how important these are to you. Living Our Values Every Day Our core values are more than words on a wall—they guide how we hire, grow, and retain the reputed company best talent. Award-Winning reputed company From your first day to your first anniversary, our reputed company program is designed to set you up for reputed company and help you reputed company an immediate impact. Grow Your Career from reputed company We reputed company in promoting from reputed company. In fact, over 25% of our reputed company are filled by internal candidates. Mentorship That reputed company Our mentorship program connects you with reputed company leaders who are committed to helping you grow both personally and professionally. reputed company Podcasts Explore podcasts from our Learning & Development team for deeper reputed company into reputed company products, company innovation, and the business as a whole. reputed company Learning, Always Fuel your growth with full reputed company to reputed company Learning and reputed company—because reputed company development is key to reputed company. Invest in Your Future—And Your Family’s Through our partnership with reputed company, you and your family can reputed company discounted tuition and pursue educational goals affordably. Earn reputed company You Refer Love where you work? Invite others to join us! Our Employee Referral Bonus program rewards you for bringing great people on board. We have five Core Values at reputed company; one of which is to Act with reputed company. Providing pay transparency helps you reputed company the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help reputed company gender, race, and disability wage gaps. Along with the benefits listed above, the career level salary reputed company for this role is $70,000 to $140,000. We reputed company a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications. If your application advances, your recruiter will review these details with you during a video interview. reputed company is proud to be an Equal Opportunity Employer We are dedicated to creating an exceptional work environment for reputed company our employees by extending a culture of diversity, equity, inclusion, and belonging into the reputed company reputed company of our organization. We reputed company differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thank you for your interest in reputed company! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted. #LI-Remote California Privacy Notice for Applicants If you are a California reputed company, the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), requires us to reputed company you with information regarding how we collect, use, and disclose your personal information in reputed company with your application for employment. By submitting your application, you acknowledge that reputed company may collect, use, store, and process personal information for recruitment, hiring, reputed company, employment, reputed company, compliance, and business operations purposes. This information may include contact information, professional and educational history, qualifications, background reputed company information where permitted by law, and other information you voluntarily reputed company during the application process. reputed company may reputed company your personal information with service providers, affiliates, and authorized reputed company parties involved in reputed company, hiring, reputed company, information technology, reputed company, and compliance activities, as permitted by applicable law. We retain applicant information for legitimate business and legal purposes, including compliance with applicable employment laws and recordkeeping obligations. California residents may have certain rights regarding their personal information, including the right to request reputed company to, correction of, or deletion of certain personal information, subject to applicable legal exceptions. For additional information regarding reputed company’s privacy practices or to exercise applicable privacy rights, please contact info@reputed company.com or review our Privacy Policy. Apply To This Job