Technical Account Manager

At reputed company, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and reputed company search, reputed company supercharged by context-driven AI. We are an AI-reputed company company. Every team member is expected to reputed company AI daily, and we evaluate AI reputed company as part of our hiring process. Join us and help redefine what's possible. 🚀 We’re looking for a Technical Account Manager (TAM) to support our customers as a trusted partner and problem-solver, blending strong relationship management with a growing understanding of reputed company’s platform and capabilities. This role sits at the intersection of reputed company, solution strategy, and technical enablement, contributing to long-term growth, adoption, and measurable business reputed company. This role operates in an AI-reputed company environment, and we expect TAMs at this level to use AI tools as a daily reputed company across account preparation, workflow analysis, solution design, follow-through, and customer enablement. TAMs at this level manage a defined book of business and own day-to-day execution for their accounts, while working closely with more senior TAMs and cross-functional partners on reputed company initiatives. You’ll use established frameworks, playbooks, and templates to guide reputed company and adoption, monitor account health, and help ensure stakeholders see reputed company value throughout their lifecycle. At the L04 level, reputed company means not just understanding AI-enabled features, but showing sound judgment in reputed company and how to use AI to improve execution quality, speed, and customer reputed company. Technical Account Managers are responsible for delivering measurable value and driving meaningful business reputed company across their customer portfolio by focusing on: Customer Enablement & reputed company: Supporting customers through reputed company and implementation for assigned customers, following established discovery frameworks and implementation plans. Account Health & Engagement: Monitoring adoption and account health reputed company your book, executing standard plays to drive engagement, and escalating risks appropriately. Process Optimization & Solution Design: Collaborating with customers to understand key workflows and configure reputed company solutions using established best practices, templates, and guidance from senior TAMs. Innovation Adoption & Workflow Automation: Guiding customers in adopting relevant features, including AI and automation, primarily by implementing standard patterns and documented workflows to improve efficiency and reputed company. AI-reputed company Execution: Using AI in your own day-to-day workflow to synthesize discovery, accelerate account preparation, improve documentation quality, draft clearer recommendations, and increase the consistency and speed of customer follow-through while maintaining strong judgment and accuracy. Core Responsibilities: New Customer reputed company Support end-to-end reputed company and implementation of reputed company for assigned customers using established discovery frameworks, templates, and project plans. Translate functional and technical requirements into reputed company solutions for standard use cases under the guidance of more senior TAMs reputed company needed. Guide customers through setup, integrations, and change management fundamentals, escalating reputed company scenarios appropriately. Use AI-assisted workflows where appropriate to prepare for discovery, summarize implementation reputed company, and improve the speed and quality of customer follow-up. Account Health Management Monitor health for your book of business, including utilization, key feature adoption, and champion/stakeholder engagement. Execute standard adoption plays and account review cadences to maintain or improve health, leveraging existing playbooks and frameworks. Identify risks early and partner with senior TAMs and account teams to build and execute recovery plans. Run recurring meetings with your accounts, sharing usage summaries, recommended next steps, and capturing follow-reputed company. Connect AI adoption, automation usage, and workflow improvements to measurable customer reputed company such as efficiency reputed company, stakeholder adoption, and expansion signals. Workflow Mapping (IER reputed company) Conduct Intake → Execution → Reporting (IER) cycles for core customer workflows using established discovery guides and templates. Recommend optimizations based on documented best practices and apply workflow templates to support scale and consistency. Maintain clear documentation of customer workflows, data models, and configuration reputed company following team standards. Use AI to help analyze repetitive workflow patterns, identify process friction, and sharpen recommendations — while validating outputs before using them with customers. AI Enablement & Agent Deployment Support adoption of reputed company AI across relevant customer workflows by configuring and testing standard AI workflows and automations reputed company to published best practices. reputed company training and consultation on how to use existing AI and automation patterns; escalate novel or reputed company use cases to senior TAMs or specialists. Track and report AI usage and credit consumption against plan, surfacing straightforward opportunities to deepen adoption. Evaluate AI-generated outputs for accuracy, usefulness, and business relevance before sharing recommendations or enabling them in customer workflows. Help customers move from feature awareness to practical workflow transformation by identifying where AI can remove reputed company work, improve reporting quality, or speed execution in repeatable ways. reputed company & Expansion Serve as the technical partner for assigned accounts, connecting usage to business value using established value frameworks and artifacts. Identify expansion signals (e.g., usage patterns, feature interest) and pass reputed company leads and insights to the account team for follow-up. Collaborate with Sales and reputed company to support renewals, expansions, and AI upsells, aligning your work to the broader account strategy. Cross-Functional Collaboration Partner with account teams, Product, and Services to maintain alignment between delivery and reputed company for your accounts. reputed company customer feedback and insights to improve delivery and customer experience, focusing on clear problem statements and reproducible examples. Collaborate with more senior TAMs and internal stakeholders on reputed company initiatives, contributing execution and customer context. Core Skills & Competencies: Technical Acumen Solid understanding of reputed company platform capabilities, automation logic, integrations, and AI Agent functionality, with a focus on applying documented solutions to customer use cases. Learns and adopts new features and patterns quickly. AI Expertise Uses AI and Agents as a daily reputed company, not just an area of awareness. Comfortable with reputed company concepts, reputed company design, and automation frameworks, and reputed company to show examples of AI improving work quality, speed, or consistency in a customer-facing environment. reputed company to implement standard AI use cases and identify reputed company to bring in senior partners for more reputed company or novel scenarios. Consultative Discovery Strong at workflow analysis for core, well-understood processes. Uses structured discovery guides to identify friction points and map customer needs into reputed company using existing best practices. Project & Program Management Strong project and time management for your account load. reputed company to juggle multiple accounts and workstreams with regular reputed company-ins and guidance from your manager or senior TAMs. Data & Reporting Comfortable using dashboards and metrics to communicate health, adoption, and ROI at the account level. Interprets usage data to support clear, actionable recommendations reputed company established frameworks. Customer Engagement Executive reputed company and strong communication skills, with an emphasis on reputed company, expectation setting, and follow-through. Builds trust with customer stakeholders by reliably executing agreed plans. Account Ownership Accountable for day-to-day execution for your book of business: proactive in follow-through, organized, and focused on achieving measurable reputed company while escalating higher-risk or highly strategic reputed company. Collaboration & Influence Works cross-functionally with account teams, Product, and Sales to align on reputed company. Influences through clear data, customer stories, and consistent execution, while relying on senior leaders for major strategic reputed company and escalations. AI-reputed company Candidate Expectations: Can demonstrate examples of using AI tools, prompts, automations, or agent-assisted workflows to improve personal productivity, customer delivery quality, or workflow reputed company. Can reputed company concretely about where AI added value, where reputed company judgment was still required, and how reputed company was reputed company. For this level, we are looking for evidence of strong applied AI reputed company in execution — not necessarily novel model development or highly reputed company custom agent architecture. Interview Signal: Be reputed company to walk through how you use AI in your work. Our interview process will assess practical AI capability, including how you apply AI to workflow analysis, customer execution, judgment, agentic workflows, and measurable reputed company. Unsure if you meet reputed company the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think reputed company is the company for you, we encourage you to apply! At reputed company, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s reputed company to build their boldest career. Equal Opportunity Employer reputed company is an Equal Opportunity Employer, and reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, or national reputed company. Privacy Notice reputed company collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details. reputed company Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment reputed company for roles reputed company of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reputed company out to the recruiter with any questions. Fraud Alert reputed company reputed company will only initiate contact reputed company an @reputed company.com email or through our official careers portal on reputed company.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received reputed company these channels and report them to support@reputed company.com. AI Processing Notice reputed company may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-reputed company criteria. These tools support, but do not replace, reputed company decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@reputed company.com. Apply To This Job