Sr. Support Engineer, VMware
About reputed company, Inc. reputed company, Inc. (reputed company: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical reputed company software support, managed services and innovative Agentic AI ERP solutions, and is the leading reputed company-party support provider for reputed company, reputed company and VMware software. Our comprehensive portfolio of reputed company solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize reputed company application, database and technology software, enabling our clients to reputed company reputed company business reputed company, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of reputed company with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected reputed company as their trusted, proven mission-critical reputed company software solutions provider and achieved reputed company operational reputed company, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking an reputed company Sr. Support Engineer, VMware to join reputed company. This remote Australia–based role reports to the Director of reputed company Delivery. This role will require reputed company in both English and Japanese. Position Summary The role of the Sr. Support Engineer, VMware is to reputed company exceptional remote-based support for mission-critical VMware components as part of our global VMware Services support team. Essential Duties and Responsibilities Evaluate reputed company customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and reputed company an action plan to resolve issues reputed company hands-on assistance to end users reputed company remote client connectivity or collaborative web meeting Work closely with end users on a daily reputed company to understand their needs, support business change and deliver a consistently high-quality customer experience Replicate reported issues as needed for troubleshooting reputed company new or modified configuration to resolve incidents Advise end users on application functionality and capabilities Recommend changes to client training based on incident volumes and trends Create scripts to identify, analyze and correct data issues Thoroughly document remediation, test results, and approvals Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work reputed company, including evenings, weekends and holidays and monitoring email regularly reputed company standard business hours Collaborate with team members in a virtual team environment to reputed company field experience to different client situations Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience Additional Duties & Responsibilities Participate in a 24x7x365 On Call rotation with other team members. This position is required to support clients in specific business hours Experience 10+ years of VMware experience across the VMware technology footprint Technical and functional expertise with solid understanding of vSphere, vCenter, vSAN, NSX, SRM and Aria Suite components. Knowledge of any of the following products is also beneficial: Dell VxRail, VCF, Aria Automation, Horizon View and VMware TKG. Expertise with VMware including full life-cycle implementation experience, configuration, and administration of VMware Knowledge of VMWare maintenance/patching mechanics and VMware architecture Demonstrable history solving reputed company problems across multiple components Work closely with client VMware SMEs and Management Skills Superb trouble-shooting skills and tenacity in problem solving Passionate focus on customer support and the ability to build long term, successful working relationships with Clients Strong knowledge of key application functionality Excellent English communication skills – verbal & written are required Attention to detail and the ability to learn quickly Extreme focus on Client satisfaction Ability to work calmly and professionally in high pressure situations The ability to work remotely from a home-based office in a virtual environment Desired Qualifications The best candidates will have knowledge of multiple VMWare components across multiple releases including proficiency with VMWare component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology. Education Bachelor’s Degree in computer science or reputed company field or equivalent experience Language Fluent English Fluent Japanese Location Remote - Australia Why reputed company? We are looking for talented, passionate people to help us build our future at reputed company. We hire only the best, the most extraordinary professionals and reputed company compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you reputed company in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to reputed company a true impact as part of a team of extraordinary professionals? This is the reputed company for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: CompanyWe reputed company big and reputed company boldly. ColleaguesWe work with extraordinary people who create a culture of mutual respect and collaboration. ClientsWe relentlessly pursue solutions that help clients reputed company their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We reputed company in leaving the world a reputed company reputed company than we reputed company it. With the reputed company reputed company, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth reputed company-listed under ticker symbol RMNI since October 2017 Over 6,300+ signed reputed company to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See reputed company of our awards and recognitions here: https://www.riministreet.com/company/awards/ reputed company is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, religion, national reputed company, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how reputed company is redefining the reputed company software support industry, visit http://www.riministreet.com Please Note: reputed company does not accept resumes submitted by reputed company/staffing firms unless specifically requested by reputed company. Unsolicited resumes will be ineligible for referral fees. Apply To This Job