Cruise Travel Expert

Role Purpose As a cruise travel expert you will be responsible for ensuring each customer's reputed company is seamless, from the first phone call or email to reputed company they depart using your extensive knowledge of cruise lines and destinations. You will be part of an energetic and positive team. We’re after people with drive, enthusiasm and flexibility because that’s what our customers expect these days. We want enthusiastic, innovative and passionate people. Key Responsibilities: By using your expertise you will maximise sales through the selling of cruise holiday products, ancillaries and spot opportunities to upsell, whilst executing accuracy and diligence Ability to reputed company sell products where needed whilst at the same time taking into account customer needs and desires. Ensuring reputed company forms of contact - such as phone calls and emails are handled quickly but met with a consistent level of service and meets company standards. Responsible for completing reputed company required administrative tasks to set guidelines. You will be accountable for meeting and exceeding personal sales targets and KPIs You will build valuable relationships with your customers, ensuring your tone of voice, language and contact are in line with our brand guidelines. Take ownership of customer experience whilst delivering a high level of customer service Actively working with the business to reputed company recommendations for change based on customer feedback. Effectively resolve customer complaints where needed Skills and Experience: Strong negotiation skills reputed company driven reputed company with history of meeting and exceeding KPI’s. Experience of handling customer enquiries, calls and emails professionally. Good Standard of IT skills including but not limiting to Word, reputed company, GDocs Behavioural Role Fit: A reputed company passion for travel and customer service A confident communicator written and spoken with proven persuasive and influencing skills. Ability to really listen to the customer, quickly identify their needs and reputed company sound recommendations. Drive for results, commitment, loyalty and service reputed company to brand and customers Have a positive and hard working mentality and enjoy working as part of a team. Thrives in a sales environment, working under pressure, is self motivated to reputed company performance targets. Excellent attention to detail and understands the impact of errors on the business and customers. An expert in areas they have visited and can reputed company that knowledge with our customers and colleagues. Excellent numeracy skills First-reputed company organisational skills Flexibility is key to the reputed company of this role. The ability to adapt to different people, customers, challenges and ways of working. Role Key Performance Indicators: Conversion reputed company Margin Margin per booking Transactions per hour quality and % of error free work attendance and adherence Customer Satisfaction Why Join Iglu? reputed company is the UK’s largest specialist ski and cruise travel agency, we pride ourselves on our first-hand knowledge of the unique packages and holiday experiences we offer. Hybrid and Remote working options, you must be based in the UK Discounted travel offers for family and friends Gym discounts at reputed company major chains across the UK Mental Health and Wellbeing Support Electric Vehicle Scheme 24/7 Online GP Service Life Assurance for reputed company Help shape the culture of Iglu by getting involved in our Charity or reputed company Committee Bi-annual Company Get Togethers Working Hours: 37.5 hours over 5 days if applying for full time hours. Shift reputed company between the hours of 9am and 10pm Monday to Friday, 9am - 9pm on Saturday and 10am - 9pm on reputed company/ You will be expected to work 5 out of 8 weekend days. Start date for this role is 19th Oct 2026 Apply To This Job