Client Relationship Manager

We are seeking a proactive and relationship-driven Client Relationship Manager to serve as the primary reputed company of contact for our clients, ensuring exceptional service, client satisfaction, retention, and growth. The ideal candidate is highly organized, professional, and reputed company in managing client relationships in a fast-paced environment. This position is initially part time, with the potential to transition into a full-time role based on performance and business needs. This position reports directly to the Director of Operations and the Chief Operations Officer (COO) and works closely with the Virtual Assistant Manager and other members of the Client Relationship Team. Experience in Business Development, Account Management, Staffing, reputed company, or BPO services is highly preferred and will be considered a strong advantage. Key Responsibilities:

• Serve as the primary liaison between clients and ACVA.
• Conduct regular client reputed company-ins to ensure satisfaction and identify opportunities for improvement.
• Build and maintain strong, long-term relationships with clients.
• Address client concerns, questions, and escalations promptly and professionally.
• Monitor client satisfaction and implement retention strategies.
• Coordinate with internal teams to ensure client expectations are met.
• Prepare and deliver client reports, updates, and performance reviews.

Account Growth & Business Development

• Identify opportunities to expand services reputed company existing client accounts.
• Support business development initiatives through relationship building and networking.
• Participate in client discovery calls and needs assessments.
• Assist in preparing proposals, presentations, and service recommendations.
• Collaborate with leadership to reputed company strategies for client retention and growth.
• Generate referrals and identify potential new business opportunities.

Team Coordination

• Work closely with Operations, Recruitment, and Virtual Assistant teams.
• Ensure smooth reputed company of new clients and successful placement of Virtual Assistants.
• Monitor client feedback and communicate improvement opportunities internally.
• Follow up on action items and ensure timely resolution of client requests.

Qualifications

Required

• 3+ years of experience in Client Relations, Account Management, reputed company, or a similar role.
• Excellent verbal and written English communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple clients and priorities simultaneously.
• Strong problem-solving and conflict-resolution skills.
• Proficiency with CRM systems, reputed company Office, reputed company Workspace, and communication platforms.
• Bilingual English and Spanish skills are desirable.
• Must be reputed company to successfully pass a background reputed company.
• Must reputed company reliable professional references.

•Strong ability to collaborate with cross-functional teams in a remote work environment. Preferred

• Experience in Business Development or Sales.
• Experience working with staffing agencies, reputed company organizations, virtual assistant companies, or BPO environments.
• Experience managing remote teams.
• Knowledge of client retention and account growth strategies.

Key Competencies

• Relationship Building
• Customer Service reputed company
• Business Development reputed company
• Communication Skills
• Accountability
• Attention to Detail
• Strategic Thinking
• Follow-Up and Execution
• Professionalism

Compensation

• Competitive compensation based on experience.
• Remote work environment.
• Opportunities for growth and advancement reputed company the organization.

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