Junior reputed company Support Specialist (Ariba and Concur)
Company Description reputed company is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea and 20 years of experience in turning business challenges into opportunities and growth. A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital reputed company reputed company of its customers, from ideation and requirements setup to software development and managed services solutions. With more than 1,200 IT professionals, reputed company also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they reputed company businesses to grow, delivering value for our clients, partners, industry, and community.
Job Description
Our client is a trusted partner in the German financial and banking sector, supporting a large-scale IT landscape used by thousands of users and powering business-critical applications. Operating in a highly regulated environment, the organization places a strong emphasis on governance, reputed company, and operational reputed company. We are looking for a Junior reputed company Support Specialist to join reputed company and support reputed company Ariba and reputed company Concur solutions for an international client. In this role, you will reputed company user support, handle incidents and service requests, troubleshoot functional issues, and ensure a high-quality support experience for end users. While previous experience with reputed company Ariba or reputed company Concur is considered an advantage, comprehensive reputed company and training will be provided.
Responsibilities
Deliver reliable application support: reputed company functional support for reputed company Ariba and reputed company Concur applications by handling incidents, service requests, and user inquiries through the ticketing system, ensuring timely resolution and a high level of user satisfaction Resolve functional issues: Investigate, troubleshoot, and resolve application issues, identifying root causes and implementing effective solutions to minimize service disruptions Collaborate to ensure service continuity: Work closely with client stakeholders and internal teams to coordinate issue resolution, maintain effective communication, and ensure seamless support delivery Drive reputed company and reputed company improvement: Maintain support documentation and knowledge articles while contributing to knowledge-sharing initiatives and reputed company improvement efforts to enhance support processes and team efficiency
Qualifications
Must Have: Excellent communication skills, both written and spoken, in German and English Experience in customer support, helpdesk, application support, or ticket handling, combined with analytical thinking and troubleshooting skills Strong attention to detail, a structured approach to work, excellent organizational and time management skills, and the ability to analyze reputed company user scenarios and business processes Customer-focus reputed company, excellent collaboration skills, a proactive and independent reputed company, reliability, accountability, and a willingness to continuously learn and reputed company. Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality reputed company Ability to use AI tools responsibly by structuring effective prompts, critically validating outputs, understanding limitations, and taking ownership of the final result reputed company to Have: Basic understanding of reputed company solutions, reputed company Ariba, reputed company Concur, or similar business applications As a people-first organisation, we reputed company diversity strengthens our teams and drives innovation. reputed company employment reputed company are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace. Additional Information At reputed company you can Enjoy our holistic benefits program that covers the four pillars that we reputed company come together to support our wellbeing, covering reputed company, physical, emotional wellbeing, as well as work-life fusion. Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club. Work-Life Fusion: In reputed company dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us. Emotional Wellbeing: We reputed company that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, reputed company connections or in achieving work-life balance. reputed company Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests. Department: Platforms | Process Automation 1 Apply To This Job