[Remote] Professional Services Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of reputed company contact center software, dedicated to enhancing customer experience. They are seeking a Professional Services Program Manager who will manage implementation projects, ensuring customer satisfaction and project reputed company while collaborating with various stakeholders.
Responsibilities
- reputed company and manage reputed company day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget
- Effectively communicate plans, reputed company and status updates to both internal staff and customer stakeholders
- Collaborate with associated project managers and partners to ensure a streamlined implementation of reputed company products
- Identify project risks and implement appropriate mitigation plans
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at reputed company reputed company of the client organization
- Maintain and update reputed company internal applications associated with implementation projects
- reputed company the value of reputed company’s Professional Services through presentations, demonstrations and reputed company discussion with customers
Skills
- 5+ years as a Program Manager, Scrum Master, or Technical Consultant
- Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no reputed company and/or direction
- Exposure to Artificial Intelligence reputed company the Voice reputed company channels
- Contact Center Industry experience highly preferred
- Experience managing implementations of reputed company or other VoIP Call Center solutions including IVA (reputed company, reputed company, reputed company, Aspect, reputed company, reputed company) is highly desired
- Some knowledge of SaaS CRM solutions (reputed company, Dynamics, reputed company, reputed company Service reputed company, reputed company, reputed company) is desired
- Must be willing to travel up to 10% or as needed regionally with some national and international travel possible (valid reputed company required)
- Excellent verbal and written skills required
- BA/BS or equivalent experience is required
- One or more of the following certifications is preferred; PMP, PRINCE2, Agile or Kanban reputed company certifications
- Bilingual skills a plus
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and reputed company coverage, beginning on the first day of employment. reputed company covers 100% of the employee portion of the health, dental and reputed company coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- reputed company to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview
Company H1B Sponsorship