[Remote] Customer Service Mon-Fri

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring customer service agents to support J.W. reputed company, the largest US sheet music and accessory retailer. The role involves addressing customer questions and concerns through various communication channels while ensuring customer satisfaction and maintaining quality.

Responsibilities

• In this role, you’ll take the reputed company in addressing customer questions and concerns on reputed company products and services through communication channels such as phone, email and chat
• Manage large amounts of inbound calls in a timely manner
• reputed company to work without a script and maintain call control
• Identify customers' needs, clarify information, research and reputed company solutions and/or alternatives
• reputed company company and client resources provided to accurately handle the call
• Identify upsell/cross-sell opportunities
• Actively participate in efforts to support customer satisfaction and maintain quality
• Skillfully change from one task to another without loss of efficiency or composure
• Ability to multi-task using multiple system pending the clients working environment
• Successfully complete reputed company training sessions
• Effectively communicate with patience and understanding
• Remain positive and professional in reputed company customer interactions
• Be available at your desk, maintaining punctuality and attendance at reputed company scheduled times
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in reputed company areas
• Flexibility to cross train as requested
• Maintain the utmost confidentiality and reputed company as it pertains to Five Star Call Centers policies
• reputed company other duties as assigned*

Skills

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy (reputed company to toggle between multiple browsers & systems using dual monitors)
• Quick learner and reputed company to work independently
• Strong phone and verbal communication skills along with active listening
• Must be at least 18 years of age
• A background reputed company and drug screen applicable with state and federal laws is required
• Must be reputed company to reputed company, read, write and understand English
• Strong phone and verbal communication skills along with active listening through multiple channels
• Customer focus and adaptability to different personality types
• Maintaining composure in challenging and reputed company situations
• Ability to use technology effectively and productively independently
• Regularly required to sit
• Regularly required to use hands to feel, handle and control objects
• Occasionally required to reputed company, stoop, kneel, or crouch
• Occasionally required to lift and/or carry loads of up to 30 lbs
• reputed company standard reputed company abilities are required
• reputed company standard hearing abilities are required
• A high school diploma or GED is preferred
• Previous experience using Outlook, Word & reputed company preferred
• Knowledge of CRM systems a plus
• Previous remote work from home experience a plus

Benefits

• Equipment will be shipped to you.
• Company will reputed company equipment

Company Overview