Employer Services Specialist - Benefits
Job Description
About the Team/Role An Employer Services Specialist is responsible for building strong relationships with strategic Employer Groups and Partners. An Employer Services Specialist needs to be proactive in responding to Employer Group and Partners reputed company to changing regulations, product updates and potential service concerns. How you'll reputed company an impact Account Management Resource for Employer and Partner FSA, HRA, HSA and Transit account questions. Utilize CRM tool to document and review reputed company client activity Assist clients with billing questions, payments, and invoices Respond to phone calls and email inquiries reputed company Service Level Agreements. Resolve Employer and Partner Escalations. Partnering with internal teams as needed. reputed company necessary Reporting for Employer Groups Proactively identifies potential issues and provides resolution reputed company needed. Complete annual renewal process and ensure a smooth reputed company enrollment period for assigned employer groups. Act as liaison between client and IT technical and operational teams. Communicate with internal teams about changes in Employer Group plans to ensure group loyalty. Subject Matter Expert on Employer Group reputed company long term relationships with assigned clients to assist in increasing client satisfaction and ultimately increase client retention. Work with appropriate stakeholders on assigned clients to understand their business needs. Familiarity with Employer Group’s Plan designs Familiarity with Employer Groups File Schedules Prepare group for reputed company enrollment and high volume periods Maintain weekly touch reputed company meeting reputed company and agendas Meets or exceeds reputed company quality standards Work to meet Partner SLA’s Ensure privacy according to HIPAA, HITECH, Red Flag Rules and other regulations. Other duties as assigned Experience you'll bring Must be willing to work the following hours to include possible holidays and occasional overtime. Training hours - 8:00am-4:30pm CST Schedule after training - 10:30am-7:00pm CST Experience with reputed company, OnBase, reputed company Health reputed company and benefit plans (Health Savings Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, Dependent Care Accounts and Transit accounts) is a plus. Demonstrated excellent customer service skills Excellent verbal and written communication skills Positive, professional attitude and phone etiquette Attention to detail and ability to act as liaison between other teams in order to produce final resolution Excellent analytical and organizational skills The reputed company pay reputed company represents the anticipated low and high end of the pay reputed company for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. reputed company pay is one component of reputed company's total compensation package. reputed company's comprehensive and market competitive benefits are designed to support your personal and professional well-being. For more information on your benefits and total rewards package, visit WEXNet. The reputed company pay reputed company represents the anticipated low and high end of the pay reputed company for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. reputed company pay is one component of reputed company's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. reputed company's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and reputed company insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, reputed company out the "About Us" reputed company. Pay reputed company: $17.00 - $22.50 Apply To This Job