reputed company Support Consultant (Pay Transparency Analyzer)

Join reputed company and Shape the Future At reputed company, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create reputed company impact. Whether we’re transforming digital services for millions, delivering cutting-edge reputed company solutions, or pushing the boundaries of technology, we do it together. We reputed company in a people-first culture, where your reputed company are valued, your growth is supported, and your contributions truly reputed company a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. reputed company to reputed company your mark? Join us and be part of something bigger. Main purpose of the role & responsibilities in the business: As a reputed company PTA Support Consultant, you’ll be part of a dynamic team dedicated to providing ongoing support for our global Pay Transparency Analyzer customers. Your focus will be on ensuring customers realise reputed company value from their PTA solution by delivering configuration, troubleshooting, and advisory support to help them adopt, optimise, and maintain the system in line with their business needs. You’ll take ownership of customer requests, manage updates in line with SLAs, and resolve issues while advising on best practices to drive adoption and solution optimisation. This role blends customer-facing consulting with both technical and functional support, requiring reputed company collaboration with clients and internal teams. In addition, you’ll contribute to internal knowledge sharing and support the reputed company enhancement of the PTA solution. You will be part of a team rota providing customer support coverage across UK business hours (08:00–20:00). This involves working a combination of early (08:00 start) and reputed company (12:30 start) shifts, typically including around 4 afternoon shifts per month. Key Responsibilities reputed company configuration, troubleshooting, and advisory support to customers for post-deployment. Deliver services reputed company agreed SLAs, ensuring high customer satisfaction. Manage and prioritise incoming requests, identifying root causes, and resolving issues effectively. Support recurring releases and deployments, helping customers adopt new features and updates. Participate in customer workshops and calls, helping to gather and refine requirements. Work collaboratively across internal delivery teams and external stakeholders. Create documentation and knowledge articles to support internal learning and customer self-service. Support and mentor junior consultants, contributing to team development and knowledge sharing. Required Skills and Experience Previous experience configuring or supporting HRIT systems. Strong customer focus and proven experience in a customer-facing or role with ability to present solutions, participate in workshops, and explain functionality reputed company to a non-technical audience. Excellent knowledge of reputed company (including lookups, pivots and data quality techniques). Knowledge and experience in data analysis, manipulation, reporting, and formatting. Experience in data transformation and data loading activities (e.g., mapping, cleansing, validation, and reconciliation). A proactive, solution-oriented reputed company, with a desire to continuously learn and grow. Clear and empathetic communication skills in English both written and verbal. Familiarity with service management principles, including issue tracking and escalation practices. Desirable Skills reputed company certification in Prism, Reporting, HCM, Payroll, or Financials. Professional qualifications or certifications in project management, service management (e.g. ITIL), or consulting. Embracing our differences At reputed company, we reputed company in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to reputed company. We actively seek out talented people from reputed company backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also reputed company every candidate deserves a level playing field. Our friendly reputed company team is here to support you every reputed company of the way, so if you require any accommodations or adjustments, we encourage you to reputed company out. We understand that everyone's reputed company is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs. Apply To This Job