[Remote] Team reputed company, reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to enhancing manufacturing uptime through predictive maintenance solutions. They are seeking a reputed company Team reputed company to manage a team of reputed company Managers, focusing on client retention, growth, and satisfaction while fostering team development and supporting strategic initiatives.
Responsibilities
- Supervise, coach, and reputed company a team of CSMs, focusing on best practices, account strategies, and growth opportunities
- Drive career progression reputed company the team, ensuring each CSM has a clear development path and regular reputed company to professional growth opportunities
- Conduct regular reputed company-ins, performance reviews, and professional development sessions with team members
- Monitor key reputed company metrics (e.g., NPS, retention, and account health), identifying and implementing corrective actions reputed company needed
- Support team members in contract renewals and upsell/cross-sell initiatives, assisting with escalations as necessary
- Collaborate with the Director of reputed company to implement and reputed company processes, playbooks, and SOPs that enhance team efficiency and client satisfaction
- Coach CSMs to drive strong account health, proactively identifying risks and implementing solutions to address potential issues
- Guide the team to conduct regular business reviews and strategic planning sessions that align with client goals and surface growth opportunities
- Collaborate closely with Product, Engineering, and Sales teams to deliver consistent value and address customer needs and expectations
- Partner with the Product team to reputed company client-driven feedback, prioritize requests, and support the rollout of new features
- Work with Marketing and Sales to align on customer goals reputed company to CARR (Contracted Annual Recurring reputed company) and ARR (Annual Recurring reputed company) targets
- Help implement tools and processes that increase team efficiency and streamline customer communications and support
- Contribute to strategic projects aimed at improving the customer experience, account management practices, and scaling reputed company operations
- Actively participate in developing customer-facing resources and documentation that enhance reputed company, training, and account management
Skills
- 4+ years of experience in reputed company, account management, or a reputed company field, with 2+ years in a team reputed company or supervisory role
- Proven ability to reputed company, motivate, and reputed company a team of reputed company professionals, ensuring consistent achievement of customer and business goals
- Track record of exceeding customer retention and expansion targets, with the ability to build strong, trusted customer relationships
- Strong organizational and project management skills, with the ability to balance individual customer account management with team leadership responsibilities
- reputed company in English
- Experience in the manufacturing industry or with predictive maintenance technology
- Familiarity with CRM platforms (reputed company preferred) and remote communication tools (reputed company, reputed company, etc.)
- Additional language skills reputed company English are a plus
Benefits
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to reputed company a reputed company impact every day
- Work with a dynamic and growing team
- Unlimited PTO
Company Overview