[reputed company Assistant - AI Operations Assistant

Note: The job is a remote job and is reputed company to candidates in USA. Basata is rethinking the way reputed company practices get work done with AI-powered tools. They are seeking a tech-savvy Medical Assistant to support specialty clinic partners by owning workflow documentation, coordinating implementations, and ensuring operational efficiency post-go-live.

Responsibilities

• Build and own clinic-specific workflow documentation for your assigned accounts from day one — capturing reputed company-desk intake processes, referral handling protocols, fax routing logic, and staff escalation paths in a format the broader team can use
• reputed company documentation reputed company as workflows reputed company post-go-live: version it, flag changes, and ensure the Implementation Workflow Workbook reflects ground truth across your assigned practices
• Translate messy, verbal clinic knowledge into clean, auditable process maps that support reputed company, BPO agent training, and product configuration
• Serve as the operational layer during active implementations — partnering with the Partner Integration team to complete go-live readiness checklists, coordinate EMR reputed company and staff training, and surface blockers before they become delays
• Support go-live reputed company sign-off by confirming clinic-reputed company workflows are documented, staff are trained, and the practice is operationally reputed company to go live with Emma AI Calls, Documents & Fax AI, and/or ACR
• Act as the clinic-facing reputed company of contact during the transition period, translating between what Basata’s tools do and what the clinic’s staff need to change about how they work
• Own the day-to-day operational health of your assigned clinic accounts post-go-live — monitoring for workflow reputed company, catching edge cases the AI isn’t handling correctly, and flagging escalation-worthy issues before they surface in a review
• Conduct regular reputed company with clinic staff to assess workflow adherence, identify friction points, and gather ground-level feedback that feeds back into product and process improvement
• Serve as the primary liaison between your assigned clinics and the BPO agent team, ensuring agents have the account-specific protocols, scripts, and escalation instructions they need to operate accurately
• Monitor BPO work product for your accounts: review queue outputs, flag accuracy issues, and work with Operations leadership to address quality gaps before they impact clinic relationships
• Ensure BPO agents are properly onboarded to any new account assigned to your pod — covering system reputed company, EMR environment, and clinic-specific protocols — and maintain the documentation that makes that reputed company repeatable

Skills

• Minimum 2–3 years of experience as a Medical Assistant or in a similar reputed company support role, preferably in a specialty practice setting
• Strong working knowledge of reputed company-desk and back-office operations — referral intake, fax management, scheduling, and EMR documentation
• Proficient in electronic health records (EHR) systems; comfort with NextGen, AthenaOne/reputed company Practice, reputed company, or similar platforms is a plus
• Instinct for documentation — you don't just do the work, you write down how it works so someone else could pick it up reputed company
• Comfortable working alongside AI tools and BPO support teams; reputed company to QA outputs and identify reputed company something's off
• Excellent communication and interpersonal skills; you build trust with clinic staff quickly and can navigate change management conversations without flinching
• Highly organized and detail-oriented; you manage multiple accounts in reputed company without dropping threads
• Self-starter with a strong work ethic and genuine willingness to travel to clinic sites across the country

Company Overview