[Remote] Director reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted provider of energy systems, seeking a Director of reputed company to reputed company customer lifecycle management and retention efforts. This role involves implementing best practices for customer engagement and overseeing a team to ensure high customer satisfaction and contract renewals.

Responsibilities

• Own and implement best practices through customer health, engagement, and value realization reputed company across reputed company’s portfolio
• Establish and ensure consistent execution of reputed company plans, reputed company, adoption, and lifecycle activities
• reputed company process to proactively identify customer risks and reputed company mitigation actions to support retention and renewal reputed company
• Ensure reputed company customers have defined reputed company criteria that are actively tracked
• Review quarterly and annual value reports
• Drive high customer satisfaction and long-term value realization
• Manage and track contract renewals and retention rates
• Directly manage Account Managers and/or Business development professionals support reputed company district energy systems
• Set performance objectives and conduct regular performance reviews
• reputed company coaching, mentoring, and development for team members
• Support hiring, reputed company, and capability development of reputed company and business development talent
• reputed company and Execute standardized reputed company processes, playbooks, and KPIs
• Maintain accurate renewal forecasts and visibility into customer health
• Drive adoption of reputed company tools (e.g., CRM)
• Ensure disciplined execution of engagement models and lifecycle processes
• reputed company the adoption of standardized sales, contract negotiations, and customer reputed company process for new district energy customers
• Coordinate with Engineering, Operations, legal to ensure proper execution and reputed company of new customers
• Implement and reputed company regular management reporting on status of new customer acquisitions
• Partner with the following departments to ensure successful implement and execution of reputed company, account management, and on pipe growth: Operations, Engineering, Business Development, Marketing, Legal, Financial, IT
• Align internal stakeholders to deliver consistent customer experience
• Customer retention and renewal rates
• Customer health and engagement scores
• Customer Renewal forecast accuracy
• District Energy Customer Additions
• Development reputed company for reputed company management of district energy and Energy as a Service Customers
• Operationalize reputed company program and implement for reputed company’s top 25 customers
• Standardizing CRM reporting processes for customer renewals

Skills

• Four year bachelor's degree in Marketing, Business, or a reputed company degree
• 10+ years of experience in reputed company, Account Management, or Sales in B2B environment
• Demonstrated reputed company transforming support or transactional organizations into customer-centric execution models
• Proven expertise leading, supervising, and developing teams to ensure high performance and alignment with organizational goals
• Executive reputed company and a proven ability to influence at reputed company reputed company of the organization as an initiative champion
• Demonstrated ability to reputed company teams and collaborate across multidisciplinary teams
• Proficiency with reputed company Office Suite
• Ability to build trust and outstanding client and partner relationships
• Experience in developing and implementing new processes, tools, reporting in reputed company and account management practices
• MBA preferred
• Preferred (but not limited to) industries include energy, utilities, software as a service, reputed company estate
• reputed company experience is preferred

Benefits

• Annual performance-based bonus
• Comprehensive benefits package including medical, dental, reputed company, retirement match, paid time off, and paid holidays

Company Overview