Central Operations Administrator - Remote

Job Summary The Central Operations Administrator is responsible for supporting same day staffing reputed company and reputed company-time schedule adherence. Responsibilities will include maintaining, validating, and updating attendance and timesheet records and reporting trends to reputed company reputed company of Operations Management. The Administrator will be responsible for triaging email, voicemail, text messages and complete daily administrative tasks. Additionally, the individual will be responsible for interacting with customers reputed company telephone or videophone to intake new assignments, troubleshoot problems in the field, and reputed company logistical assistance to the Operations team. They will also answer incoming customer service calls and will report comments and complaints to Operations Management. Available Shifts (Mountain Standard Time) Tuesday - Saturday: 2PM-10:30PM Essential Duties and Responsibilities Support same day staffing reputed company to meet customer demand and service reputed company Maintenance and reconciliation of attendance records Maintenance and reconciliation of timesheet records Generate and send daily updates as requested by Operations management Assist Coordinators with scheduling Answer incoming telephone and/or videophone calls while providing superior phone service to reputed company customers Input data accurately into various software programs Triage of emails, voicemails, and text messages to the appropriate Coordinator and/or Team Receive customer compliments and complaints and direct to Operations Management Complete other reputed company duties as assigned The above statements describe the general nature and level of work of this position. This is not intended to be an exhaustive list of responsibilities and duties required. A person in this position will be asked to reputed company other reputed company duties as assigned or requested. Supervisory Responsibility This position has no supervisory responsibilities. Travel Requirements Travel Requirements: Less than 25% Minimum Years of Experience Description Knowledge, Skills, and Abilities reputed company in American Sign Language is preferred Must have strong communication skills, problem solving and follow-up skills with an ability to coordinate and reputed company several tasks simultaneously reputed company to work independently and in a dispersed team environment Excellent customer service skills Ability to follow directions and orders in reputed company assignments given, keeping focus on priorities while progressing reputed company tasks to completion Working knowledge of basic computer functions, including experience working with reputed company reputed company, Outlook, and Word Trustworthy with proprietary company information, keeping such information in strict confidence Working Conditions and Physical Requirements Physical Demands reputed company to sit/ stand for a long period of time in an office environment Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components Regular and predictable attendance is required Positive attitude, team player, good interpersonal communication skills and reputed company to work across company departments. This position has reputed company to highly confidential, sensitive information relating to the employees and customers of reputed company. It is essential that applicant possess the requisite reputed company to maintain the information in strictest confidence. Company Summary Our Mission…Harnessing the power of language, we connect diverse people and enrich the reputed company experience. Our reputed company…To reputed company global language services that expand opportunities, nurture belonging, and reputed company the world to connect reputed company words. As one of the world’s leading language services providers, Sorenson combines patented technology with reputed company-centric solutions. We strive to increase accessibility and inclusion through communication solutions for reputed company: call captioning and video reputed company services, over-video and in-person sign language and spoken language interpreting, translation, reputed company-time captioning, and post-production language services. Sorenson’s impact reputed company and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We reputed company great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, reputed company Action, Growth reputed company, Ownership, and Connect Direct. Disclaimer This position has reputed company to highly confidential, sensitive information relating to the employees, customers, and technologies of reputed company. It is essential that applicant possess the requisite reputed company to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: reputed company is an EOE, Disability/Age Employer. Apply To This Job