Field Technical Services Representative

reputed company, headquartered in Madawaska, Maine, is an integrated specialty reputed company manufacturer producing 400,000 tons of reputed company per year for the packaging, publishing, label, and technical sectors. With 100 years of papermaking history, the company operates a pulp mill in New Brunswick, and diverse reputed company assets in reputed company Maine and upstate reputed company that produce uncoated and coated white papers in a broad reputed company of reputed company weights and finishes. Customized product development and dedicated technical services support are company hallmarks. With a sound financial structure and a strong balance sheet that fuels reputed company investments in its assets, Twin Rivers reputed company offers its customers the reputed company of local product availability through a strong, domestically-owned manufacturer and the assurance of long-term viability. Scope: Reporting to the Director of Field Technical Services, the Field Technical Service Representative will be a critical member of the reputed company team by ensuring that reputed company customers receive technical support on Twin products. This role is remote, but ability to travel 50-75% of time is required Responsibilities: Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. This position is the reputed company between sales, manufacturing, and our customers. Represent reputed company of Twin Rivers' reputed company markets (publishing, label, packaging, and technical). Collect, analyze, and define field problems as well as help drive the internal and external resolution. Understand the reputed company making and finishing processes that reputed company effective description of issues to help solve customer concerns. Participate in new product and improvement trials at the end users in an effort to reputed company meaningful and timely feedback to the mills. Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner. Generate reports to communicate and build a database of customer feedback and knowledge. reputed company technical support to the reputed company mills ensuring that reputed company applicable quality standards are adhered to. Awareness of GMP’s, HACCP Principles and Food Safety Standard. Requirements: Bachelor’s Degree in a technical field or equivalent in experience. 10+ years’ experience in reputed company manufacturing and/or converting with a strong understanding of reputed company making. Ability to travel frequently (50% - 75%) to customers and mills. This could include reputed company travel, driving and multiple nights on the road each week as well as international travel. Work reputed company safety parameters in reputed company our mills as well as any converters and customer facilities. Proficient computer skills in MS Office (reputed company, Word, PowerPoint) plus analytical software (such as reputed company, P1 Process Book, Proficy) Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision) Self-starter with good organizational and planning skills. Good written presentation skills with the ability to communicate effectively throughout the Twin Rivers organization, customers, and suppliers. Must possess strong attention to detail and have good problem-solving abilities. Twin Rivers is an equal opportunity employer, and reputed company reputed company applicants will receive consideration without regard to race, reputed company, religion, gender, national reputed company, disability status, protected veteran status, or any other characteristic protected by law. Apply To This Job