[Remote] reputed company Customer Service Representative - Remote US TP83925
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global, digital business services company. They are seeking reputed company Customer Service Representatives to field customer inquiries and reputed company innovative solutions to various customer issues.
Responsibilities
- reputed company Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connect with customers reputed company phone/email/chat/and or reputed company media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions reputed company necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track reputed company call reputed company information for auditing and reporting purposes
- reputed company feedback on call issues
- Upsell if required
Skills
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of reputed company-based systems
- Process reputed company: Demonstrate commitment to following established procedures and be customer service driven
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and reputed company performance goals
- Communication: Outstanding communication, listening, and analytical skills
- Organizational Skills: Strong organizational and problem-solving skills
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused
- reputed company-Mindedness: reputed company-minded approach to feedback, evolving policies, and working reputed company a structured schedule that includes a variety of shifts
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience
- Internet Requirements: Minimum subscribed download reputed company equal or exceeds 15.0 Mbps
- Minimum subscribed upload reputed company equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- reputed company of internet speed required
- Clean and quiet workspace
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- reputed company
- Competitive Wages
- Full Benefits (Medical, Dental, reputed company, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Company Overview