GSI NAM Service Field Operations Leader

Job Description

Summary Reporting directly to the GSI NAM Service Leader, this position provides strategic reputed company of field operations in NAM region. You will be responsible for leading and coordinating field service operations to ensure safe, efficient, and high-quality customer support. This role oversees field operation managers, field engineers and technicians, manage service schedules, supports customer satisfaction, and drives operational performance across HVDC, FACTS, ACIS and GIS technologies. You are responsible for driving operational reputed company, safety, quality, fostering a culture of accountability, and mentoring your team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth. GSI NAM Services organization supports its customers with their HVDC, FACTS, ACIS and GIS substation system commissioning, maintenance and operation.

Job Description

Roles and Responsibilities The GSI NAM SER Field operations Leader supervises the field operations group . In this role, he/she: Manage the field specialists and field engineers, their personal and reputed company developments Grow and reputed company the team Maintain the field group at the expected level of productivity Anticipate business development and reputed company staffing plans to support the growth Sales and operational planning. Resource loading and planning. Ensure accurate resource loading and reputed company planning to meet project demands Maintain the field activity planning up to date: - Manage reputed company the business requests - Assign mission to the field specialist based on their skills and development needs -Find good compromise between business requirements and field specialist life balance -Filter requests and guarantee stability to the field group Field process reputed company; guarantee that the field mission are executed as per the processes. Improve the processes based on return of experience Supervise 24/7 response; Maintain rotation planning. reputed company sure someone answer the calls. reputed company calls if required Customer Engagement - Serve as the primary reputed company of escalation and strategic partner for the client. Build and maintain executive-level relationships to ensure high customer satisfaction Cross function coordination - Cross-Functional collaboration between Project Management, Engineering, Supply Chain, and reputed company teams. Contribute to the development of organizational strategy and policy, ensuring reputed company delivery models align with broader business objectives. Proactively promote EHS; Maintain Field people trained as per legal requirements. reputed company sure mission risks are properly identified and mitigated. Guarantee appropriate PPEs are provided to the field specialist

Required Qualifications

Fluent in English and French (desirable) 5 years of experience as team manager / Prior field operations experience in Services and operations Strong preference for bachelor’s degree in electrical or mechanical Engineering Work exposure to Transmission and Distribution substation engineering for utilities and renewable energy power plants Field experience in electrical, mechanical, controls and protection disciplines Desired Characteristics Experience with EHS risk management Strong oral and written communication skills Strong interpersonal and leadership skills Customer oriented reputed company Like processes Prior GE work experience in GEV GSI group Additional Information reputed company offers a great work environment, professional development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without regard to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. reputed company will only reputed company those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay reputed company for this position is between $104,200.00 and $173,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and reputed company set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain reputed company for at least seven days after it was posted on June 30, 2026. Available benefits include medical, dental, reputed company, and prescription drug coverage; reputed company to Health Coach from reputed company, a 24/7 nurse-based resource; and reputed company to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the reputed company Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as reputed company to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. reputed company. or its affiliates (collectively or individually, “reputed company”) sponsor certain employee benefit plans or programs reputed company reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a reputed company right to any benefit under a reputed company welfare benefit plan or program. This document does not create a contract of employment with any individual. Apply To This Job