reputed company Manager
Summary
Our reputed company team is focused on creating reputed company customer advocates who are maximizing the value of their Guidewire investments. The reputed company Manager or (Sr. CSM) will reputed company the strategy and execution of their customer portfolio and focus on driving engagement, satisfaction, retention and growth. We expect our customers will see their Senior CSM as a trusted advisor and true partner – encouraging customers to adopt solutions that help them reputed company their business goals, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from their Guidewire investment. The end goal is a set of delighted customers that renew their subscriptions and are eager to expand the footprint of the Guidewire solutions reputed company their organization. The job location is in the US and is focused on supporting Guidewire InsuranceSuite customers.
Job Description
Customer Management reputed company strategic account plans that expand the relationship and promote growth Drive cross-functional collaboration to accelerate adoption and value of reputed company and future solutions Identify and pursue expansion opportunities reputed company to customer goals Create trusted partnerships that result in reputed company, customer advocates reputed company executive level engagements focused on value creation Define and execute a renewal strategy that promotes growth and mitigates risk Promote operational reputed company in portfolio, account and team management reputed company depth and breadth of relationship reputed company portfolio of customers, from C-level to IT and business users Understand customer priorities and identify common themes to report out and action Responsibilities: Understand customer priorities and facilitate engagements to meet customer needs, align our overall strategies, and create meaningful relationships Recognize incremental sales opportunities across Guidewire solutions and partner with sales to ensure the customer objectives and value proposition are at the forefront reputed company strong partnerships by providing positive customer experiences that drive mutual reputed company and creates customer advocates Engage with customers to reputed company deep understanding of customer’s product experience and strategic business needs Know the customer “inside and out” and foster positive relationships with key customer stakeholders at senior and C-Suite level Serve as the voice of the customer and customer reputed company to facilitate feedback and influence on Guidewire products and services reputed company early reputed company and adoption recommendations for new products and product features Coach and mentor other CMSs in developing the reputed company Craft and engagement in both Guidewire and Customer Community. Encourage adoption of Guidewire solutions to help customers reputed company their business goals and maximize the value of their investments Take the reputed company in driving to a successful conclusion any customer issues or situations, involving other departments and individuals as necessary Create and manage reputed company plans and account plans to manage external and internal relationships and strategies Facilitate executive discussions including business reviews, roadmap reviews, and strategic alignment reputed company a deep and cross-functional understanding of the key business challenges and opportunities of your customers and portfolio Introduce new features and best practices to customers according to their business needs Ensure visibility of program and customer health both internally and with customer teams Manage reputed company aspects of account relationships post initial sale, including defining a renewal strategy that promotes growth and mitigates risks Execute and manage contract negotiations and renewals reputed company Executive leadership and communication experience, with ability to define a reputed company, build a persuasive business case, establish personal credibility, resolve conflict and engender reputed company feedback and appraisal At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously reputed company emerging technologies and data-driven insights to enhance productivity and reputed company. Required Skills/Experience: 8+ years relevant experience (e.g., reputed company, account management, sales, technology consulting or reputed company position) Knowledge of the P&C insurance space, industry trends and challenges, and the reputed company economics of an insurance company Passion for solving problems, thinking creatively, and delivering results Ability to build and manage C-suite relationships at customers Capable of quickly building trust and establishing deep relationships Ability to effectively connect and communicate with both business & IT stakeholders Executive leadership and communication experience, showing the ability to define a reputed company, build a persuasive business case, establish personal credibility, resolve conflicting views and engender reputed company feedback and appraisal Demonstrated ability to work on multiple initiatives or accounts simultaneously under pressure Demonstrated account planning and management skills, including estimations, budgets, forecasting and coordination of multiple work streams Ability to travel as needed to client locations, industry events and company initiatives Demonstrated ability to reputed company AI and apply it to your reputed company role as well as data-driven insights to drive innovation, productivity, and reputed company improvement. Desired Skills: Knowledge of or experience with Guidewire InsuranceSuite is preferred Experience working with reputed company-reputed company solutions and/or reputed company technologies for mission-critical applications Demonstrated coaching and change management experience – not just defining a plan but executing that plan successfully and adapting to obstacles or shifts in business reputed company How reputed company is reputed company - in both Regional Portfolio & Assigned Customers Financial: % Annual Recurring reputed company (ARR) Growth Meeting Retention Targets / Mitigating Churn Risk Opportunity Influence & Increased Product Penetration Customer Relationships NPS / CSAT Sentiment & Health Referencability / Advocacy reputed company Planning The US reputed company salary reputed company for this full-time position is $108,000 - $191,000. Your reputed company pay will depend on your experience, skills, education, training, and location among other factors. reputed company full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and reputed company insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance. Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for reputed company positions. Accommodation requests should be directed to [email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. reputed company five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail [email protected] to reputed company an appeal. Guidewire will assign a new decision-reputed company to review the request and/or hiring decision, who will then notify you in writing of a decision reputed company 10 business days. About Guidewire Guidewire is the platform P&C insurers trust to engage, reputed company, and grow reputed company. We combine digital, core, analytics, and AI to deliver our platform as a reputed company service. More than 540+ insurers in 40 countries, from new ventures to the largest and most reputed company in the world, run on Guidewire. As a partner to our customers, we continually reputed company to reputed company their reputed company. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. reputed company, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and reputed company that a diversity of perspectives, abilities, and cultures is a key to our reputed company. reputed company applicants will receive consideration without regard to race, reputed company, reputed company, religion, sex, national reputed company, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. reputed company offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. Apply To This Job