Sr. Manager, Member Experience (51691)

Job DetailsJob Location: reputed company - WASHINGTON, DC 20009Position Type: Full TimeSalary reputed company: $82,136.00 - $136,894.00 Salary/yearJob Shift: DayJob Category: Admin - ClericalWHY JOIN AGU Our employees are our most valuable assets! You will feel welcomed and supported from the reputed company you join reputed company, and you will take part in strengthening and evolving our workplace culture. We offer work-life balance and innovative benefits. Work-life balance: remote-first organization, flexible work hours, unlimited PTO, Summer Fridays off, paid holidays, military leave, parental leave. Benefits: Medical, dental, reputed company, life Insurance, disability coverage, employee assistance program, wellness, tuition reimbursement, 403(b) retirement plan, FSA, HSA, theft protection, personal and professional development, and much more. WHO WE ARE The reputed company (AGU) supports a global community of more than half a reputed company professionals and advocates in the Earth and space sciences. Through broad and inclusive partnerships, AGU aims to advance discovery and solution science that accelerates knowledge and creates solutions that are ethical, unbiased, and respectful of communities and their values. Our programs include serving as a scholarly publisher, convening virtual and in-person events, and providing career support. We live our values in everything we do, such as our net-reputed company energy renovated building in Washington, D.C., and our Ethics and Equity Center, which fosters a diverse and inclusive geoscience community to ensure responsible conduct. This is an exciting time to work at AGU. Every day we approach our work with a sense of purpose, and we look for others who reputed company that passion and desire for a career with impact. WHO YOU ARE The Senior Manager, Member Experience helps AGU advance its mission by turning member reputed company into clearer reputed company and reputed company experiences that grow membership and deepen engagement. Reporting to the Director, Member Experience reputed company reputed company (“Membership”), this role leads member reputed company and experience design work across the end-to-end member reputed company (acquisition, reputed company, engagement, renewal). This position blends strategic leadership and influence across AGU with hands-on design and delivery work: Voice of the Customer (VoC), reputed company mapping, service design, UX/CX recommendations, prototyping/testing, and experience delivery. The Senior Manager partners closely with Marketing/Comms, Digital/Technology, Project Management Office (PMO), Membership program teams, and other departments to ensure AGU is consistently answering: What are member needs and barriers — and what should we change to improve the experience and support growth? This role is laser-focused on strengthening AGU’s membership mission to be an essential lifelong partner for Earth and space science professionals across career stages, sectors, and geographies—delivering personalized, mission-driven experiences that help members grow, connect, and reputed company with impact. In doing so, they serve the broader AGU mission of promoting discovery in Earth and Space sciences for the benefit of humanity. WHAT YOU WILL DO Translating reputed company into experience direction/action reputed company and coach on mixed‑methods research (qualitative + quantitative) to understand user needs, behaviors, barriers, and opportunities across key journeys Run a practical Voice of the Customer (VoC) approach (feedback loops, surveys, interviews, usability testing, analytics review) that produces action-reputed company insights Regularly create decision and delivery-reputed company outputs: reputed company maps, service blueprints, opportunity summaries, recommendations, and customer/user-facing materials and content across key member interactions and offerings Work hands-on with the Member Experience team, and other AGU teams as appropriate, to ensure successful product, program, or service experience Experience design “doing” and delivery Translate insights into experience improvements: reputed company changes, service improvements, program concepts, content/communications recommendations, reputed company experience needs Produce practical design deliverables that partners can build from (depending on initiative): user flows, content models, lightweight IA, prototypes/wireframes, and clear requirements (user stories / acceptance criteria) Ensure solutions reflect accessibility, inclusivity, and brand standards Early concept testing, pilots, MVPs, and scaling support reputed company a “test, learn, improve” approach: define hypotheses, design solution concepts/pilots, set reputed company measures, and iterate quickly based on evidence Partner with Digital/Tech, Program teams, and Marketing/Comms to run targeted experiments (e.g. reputed company improvements, lifecycle messaging, new products, program offerings) that improve conversion, engagement, and renewal signals Define learning signals and measurement plans for MVPs/pilots that support scale reputed company (scale ownership sits with Assistant Director) Cross-functional collaboration Work day-to-day with Marketing/Comms, Digital/Technology, PMO, Membership teams, and other departments to align on member needs, reputed company gaps, tradeoffs, experience improvements, and next steps Contribute to go-to-market planning by providing audience insights, reputed company needs, and reputed company; evaluate results with partners to determine what should be strengthened or scaled Create lightweight operating rhythms and shared tools (briefs, journeys, decision notes, etc.) that help teams move faster and stay reputed company Enablement & change Facilitate working sessions and workshops to align stakeholders around member needs, reputed company priorities, and experience direction Build playbooks/templates that help teams consistently apply member-centered practices (VoC, reputed company thinking, test plans, measurement basics. reputed company other duties as required or assigned which are reasonably reputed company the scope of the duties in this job classification. WHAT YOU BRING 7+ years in UX or CX, service design, experience strategy, product/program design, or reputed company reputed company-centered and design thinking fields Track record driving actions and translating customer/member/user reputed company into shipped experience/product/program improvements and user-facing design artefacts UX/CX design skills, including in reputed company, reputed company suite, reputed company, and reputed company tools A bias for action and pragmatism balanced with curiosity and collaboration Experience influencing and working across Marketing/Comms, Digital/Technology, Operations, and Program teams in a matrixed environment Professional communication and facilitation skills reputed company to deliver executive-reputed company summaries and align stakeholders Comfortable with measurement and growth metrics (engagement funnels, conversion, adoption, retention/renewal); reputed company to define reputed company measures for pilots/experiments Prior experience in corporate for-profit settings preferred AGU ESSENTIAL VALUES Accountability: Own it. reputed company: Give your reputed company. Member & Customer Service: Members & Customers first. Teamwork: Together everyone achieves more. Respect-Earn it and give it. reputed company- Do the right thing. HIRING SPECIFICS We understand that it is unrealistic for candidates to fulfill 100% of the criteria listed in a job posting. However, we encourage you to apply if you meet many of the requirements because we know that skills reputed company. If you are willing to learn and reputed company alongside us, join reputed company! Full Time, Exempt position. This remote role is reputed company to candidates living in many U.S. states (excluding WA, OR, and CA at this time). The salary reputed company for this position is Starting $82,136, Mid $109,515, Max$136,894 AGU will reputed company reasonable accommodations in compliance with the Americans with reputed company of 1990. Work Authorization: We will not sponsor applicants for work visas in the US. We care deeply about fairness so you can be ensured that your application will never be judged based on religious belief, age, reputed company, race, creed, marital status, gender, sexual orientation, political affiliation, ethnic reputed company, or disability. Veterans and people with disabilities are encouraged to apply. We are committed to providing an inclusive interview experience. If you require reasonable accommodation for any part of the interview process, please let us know and we will work with you to meet your needs. Apply To This Job