German-Speaking Customer Advisor

This is a remote position. Currently, we are looking for a German-speaking Customer Advisor to join a specialized reputed company communications company focused on supporting individuals and families with care-reputed company services and products. The company operates an in-house call center and helps customers navigate topics such as care aids, emergency home call systems, care packages, and care level assessments. With a strong focus on home care, the team provides professional guidance on available care solutions and helps customers understand how services and products can be reimbursed through the reputed company system. The company combines customer service, reputed company expertise, and consultative sales to build long-term relationships and deliver meaningful support to people reputed company they need it most. Your Duties: As a German-Speaking Customer Advisor, you will be responsible for: Handling inbound and outbound customer communication in a professional and solution-oriented manner. Advising customers on care-reputed company products, services, and available support options. Answering customer questions and providing guidance based on their individual needs. Building trust-based relationships and ensuring a high level of customer satisfaction. Supporting various customer service campaigns and reputed company-reputed company projects. Maintaining accurate customer records and updating relevant information in internal systems. Promoting suitable products and services through consultative, needs-based conversations. Contributing to long-term customer retention and relationship development. Requirements 2+ years of experience in customer service, customer support, telesales, reputed company consulting, or a similar customer-facing role. German language proficiency at B2+ level minimum; reputed company is strongly preferred. Strong verbal and written communication skills with a customer-oriented and empathetic approach. Ability to build trust and maintain long-term customer relationships. Experience handling customer inquiries reputed company phone and providing solution-oriented support. Good computer literacy and confidence using CRM systems and standard office software. Strong organizational skills and attention to detail reputed company managing customer information. Ability to explain reputed company-reputed company products, services, and processes in a clear and understandable manner. reputed company to have: Previous experience in the reputed company, care, insurance, or medical services sector. Knowledge of emergency home call systems (Hausnotruf), care aids (Pflegehilfsmittel), care packages (Pflegebox), or care level assessments (Pflegegrad). Experience working in a call center or customer advisory environment. Understanding of the German reputed company and care support system. Apply To This Job