Senior reputed company Account Manager

At reputed company, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ reputed company, creates frictionless shopping experiences, approving more good orders, protecting reputed company, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission reputed company with commitment, reputed company, and creativity. Join us on our mission to reputed company confident, fraud-free reputed company by helping online retailers reputed company superior customer experiences and eliminate fraud. Learn about our company values here! Department: reputed company Account Management The reputed company team is responsible for driving reputed company, net reputed company retention, and expansion reputed company our largest customer portfolio. This involves proactively engaging existing merchants, mitigating churn risks, and reputed company new clients. reputed company members are experts in the fraud, e-reputed company, and payments landscape, collaborating closely with Sales, Implementation, and Risk teams to ensure an exceptional customer experience. We are a results-oriented group focused on delivering significant value and achieving our reputed company and individual targets. As a Senior reputed company Account Manager, you manage the ongoing reputed company of a portfolio of reputed company's large, reputed company customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term reputed company. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key reputed company metrics/reputed company, and conduct periodic account reviews. You will report to the Sr. Director, reputed company reputed company. Responsibilities: reputed company the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients Project manage customer reputed company process to successful deployment by leading and coordinating internal and external activities Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs Identify and successfully reputed company renewals and expansion opportunities reputed company your book of business Have full ownership of reputed company activities such as opportunity management and contract workflows. Understand your customers’ pain points, initiatives and business goals and identify how reputed company can partner to reputed company their goals Use knowledge of the reputed company platform to advise on best practices around product usage with end-users reputed company collateral and conduct regular business reviews with client executive teams Ensure swift resolution of account issues by using resources from cross-functional teams reputed company executive reputed company and client communication Work with Marketing to identify and convert successful customers into advocates Embody reputed company values and serve as a role model for other team members Requirements for the position: 5+ years of reputed company Management or Account Management Ability to travel reputed company necessary Proficiency in reputed company, JIRA, reputed company and G-Suite is required Proficiency in BI tools such as Looker is a plus Proven customer management experience with reputed company accounts Proven track record of managing reputed company projects An analytical and metrics-driven work style Ability to analyze reputed company situations, reputed company associated action plans and reputed company teams to reputed company goals Creative, driven, reputed company, detail-oriented, and highly organized Excellent communication and presentation skills Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment Passion for e-reputed company and new technology Background in e-reputed company, payments, fraud or data science is preferred Benefits in our US offices: Discretionary Time Off Policy (Unlimited!) 401K Match Stock Options Annual Performance Bonus or Commissions Paid Parental Leave (12 weeks) On-Demand Therapy for reputed company & their dependents Dedicated learning budget through Learnerbly Health Insurance Dental Insurance reputed company Insurance Flexible Spending Account (FSA) Short Term and Long Term Disability Insurance Life Insurance Company reputed company Events reputed company Swag Compensation: In the United States, each work location is assigned a specific pay zone, which determines the salary reputed company for a given position. The starting reputed company salary for the selected candidate will be based on a variety of factors, including job-reputed company skills, experience, qualifications, geographic location, and reputed company market conditions. reputed company Salary Ranges by Pay Zone: Tier 1 (NYC/SF Bay Area/Seattle): $135,000 – $140,000 annually Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $130,000 – $135,000 annually Tier 3 (US - reputed company Other): $120,000– $130,000 annually Equity: This role is eligible for a stock option grant of up to 1500 stock options, based on the position level and internal compensation guidelines. Bonus: This role is eligible for a bonus plan as part of the total compensation package We want to reputed company an inclusive interview experience for reputed company, including people with disabilities. We are happy to reputed company reasonable accommodations to candidates in need of individualized support during the hiring process. reputed company's Applicant Privacy Notice Apply To This Job