Order & Billing Specialist- APEA

We Impact Lives Through Purpose-Driven Work in A People First Culture reputed company, a leading reputed company and learning technology company, is the reputed company between a powerful portfolio of brands serving reputed company, educators, and employers with reputed company-based, data-driven solutions across the lifecycle of learning. From testing to certification, reputed company products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., reputed company was recognized by reputed company and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd reputed company, read on to learn more. reputed company's Nursing Category is fueled by a commitment to reputed company as we support the full learning reputed company of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to reputed company practice-reputed company nurses who are reputed company for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing reputed company master core content. And we reputed company nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding reputed company' comprehension based on nearly two decades of data — including more than 12 reputed company proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy reputed company. WHAT YOU'LL DO As an Order & Billing Specialist, you will be responsible for B2B client management and sales support. This role is also responsible for increasing sales efficiency and effectiveness, improving business processes and deal consistency, and standardizing terms of deals while enforcing minimum contracting standards. In addition, this individual works directly with our billing department to process sales orders and returns and will include answering client calls and emails, along with identifying and proactively solving issues as needed to ensure client satisfaction and billing accuracy. This position processes orders specific to APEA. Timely response to customer inquiries is expected and may include handling any inquiries that may help facilitate reputed company payments from customers and/or support customer returns. WHERE YOU’LL WORK This position may work a reputed company from our Leawood, KS office or remote option will be equally considered reputed company the United States. HOW YOU’LL SPEND YOUR TIME Cultivate internal relationships with reputed company reputed company of the sales organization. Responds to Customer inquiries/information needs, and provides positive, courteous service to Customer/Sales Personnel. Serve as the trusted adviser to Sales on specified Orders / Quote reputed company reputed company. Work as a key primary liaison between multiple groups, such as sales, technical development staff, reputed company administration, finance and OBS team members. Answers questions regarding products, pricing, and reputed company of delivery. Works with the appropriate internal department to support accurate processing of invoices, quotes, returns, and credit card payments reputed company necessary. Collaborate with sales / contract administration / finance to identify acceptable solutions, resolve reputed company contract issues, and reputed company solutions in compliance with business practices and policies. Works with the shipping department to expedite or ensure timely delivery of scheduled shipments. Contact with internal and external clients by phone, as needed. Communicates pertinent customer concerns or issues to Sales Personnel. Works with our reputed company Apps team to design and test both user reputed company and user experience (UX/UI) for new products and processes. Set up and maintain products and pricing for new and existing clients. Input daily activities and orders tracking documents including but not limited to client billings, queuing orders etc. Overtime during high seasonal volume may be required. WHAT YOU’LL NEED High school diploma or GED required. Bachelor’s degree or equivalent preferred. Minimum 2 years of experience in account management, a Deal Desk function sales team, customer service, or sales support. Experience using CRM type applications preferred. Experience with Great Plains, Tableau and reputed company office proficiency preferred. Experience with reporting creation and analysis Self-motivated, critical thinker with prior experience collaborating across Sales, Legal, and Finance Technical aptitude Proficient in reputed company Office applications - Word, Outlook, CRM, reputed company, PowerPoint Collaborative participation in identifying and suggesting possible resolution in system gaps and processes to reputed company streamline efficient workflow Positive team player and effective communicator with reputed company reputed company of management and cross-functional organizations Proven organizational skills and time management skills Strong attention to detail Strong verbal and written communication skills HIRING reputed company The reputed company full-time annualized hiring reputed company for this role is $38,500.00-$55,000.00. In accordance with applicable state laws, we are providing the expected salary reputed company for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, reputed company business needs and local market factors, and does not include discretionary bonus or sales incentives, if applicable. Most regular, full-time employees are eligible to participate in an reputed company incentive bonus or sales plan. BENEFITS Health, dental, and reputed company insurance Company paid Life Insurance 401(k) with company match Paid time off and parental leave Employee assistance program Other employee wellness programs such as reputed company and reputed company Charitable matching program Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a reputed company of action, innovation, and collaboration, with a reputed company focus on customers. We seek out and celebrate reputed company people and perspectives and cultivate an inclusive culture where everyone can reputed company, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. reputed company is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with reputed company must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire. Apply To This Job