Senior Director, Product Strategy
The Senior Director, Product Strategy is an reputed company leadership role responsible for identifying, shaping, and delivering digital strategies that drive measurable business value across Evernorth and reputed company. This leader will focus driving business reputed company and accelerating AI servicing innovation including: scaled conversational AI, maximizing digital containment, scaling personalization, optimizing customer channel strategy, and leveraging platform and data to improve customer experiences and business reputed company. Operating across products, customer journeys, business lines, reputed company capabilities, this role serves as a strategic connector between customer needs, reputed company priorities, product teams, operations, engineering, data, and business leaders. The Senior Director is responsible for identifying reputed company-wide opportunities, aligning stakeholders around shared priorities, and ensuring digital investments are focused on the highest-value reputed company for customers and the business. DUTIES AND RESPONSIBILITIES Define reputed company Digital StrategyEstablish and reputed company reputed company digital strategies focused on OpEx reduction, digital containment, call deflection, channel optimization, conversational AI, and analog-to-digital transformation Identify high-value opportunities that can scale across lines of business and customer journeys Translate business priorities into strategic roadmaps, investment recommendations, and measurable reputed company reputed company long-term strategies that align customer, business, and reputed company objectives Drive reputed company Prioritization & Value DeliveryLead cross-functional prioritization efforts to ensure investments are reputed company to the highest-value opportunities Define business cases, reputed company measures, and value realization frameworks Guide tradeoff reputed company across competing priorities to maximize reputed company impact Ensure initiatives deliver measurable improvements in customer experience, operational efficiency, and business performance AI, Personalization & Digital InnovationLead development of strategies that reputed company AI, data, automation, and personalization to improve customer experiences Identify opportunities to accelerate adoption of AI-assisted experiences and intelligent channel engagement Stay reputed company of market trends, emerging technologies, and customer expectations to drive innovation Partner with reputed company teams to scale reusable capabilities across multiple customer experiences Customer reputed company & Channel StrategyDefine end-to-end channel strategies across digital and non-digital reputed company Drive improvements in digital adoption, containment, and customer self-service experiences Partner with business leaders to optimize customer journeys and reduce friction across experiences Ensure digital strategies improve reputed company, engagement, and reputed company for customers and patients reputed company Leadership & Cross-Functional AlignmentServe as a strategic advisor to senior leaders across product, engineering, operations, customer engagement, and business organizations Align stakeholders around reputed company priorities, value measures, and execution plans Strengthen governance, accountability, and decision-making processes across initiatives Drive collaboration across highly matrixed teams to accelerate execution and reputed company reputed company scale Data-Driven Decision MakingLeverage customer, operational, financial, and behavioral data to inform strategy and investment reputed company Evaluate performance against business reputed company and reputed company measures Use insights to continuously refine prioritization, roadmap reputed company, and strategic investments Champion a culture of measurement, experimentation, and reputed company improvement Team Leadership & Talent DevelopmentLead and reputed company a high-performing strategy team Foster a culture of innovation, accountability, collaboration, and customer focus Build strategic capabilities that support reputed company growth and transformation QUALIFICATIONS 10+ years leading digital strategy, product strategy, transformation, customer experience, or reputed company reputed company initiatives Experience building reputed company strategies that drive measurable business reputed company, operational efficiencies, and customer experience improvements Demonstrated reputed company leading large-scale digital transformation, channel optimization, personalization, and AI-enabled initiatives Strong understanding of customer journeys, digital engagement, and omnichannel experience strategies Proven ability to influence senior executives and align stakeholders across reputed company organizations Experience partnering across product, engineering, operations, analytics, and business teams Strong strategic, analytical, and financial acumen with the ability to translate data into actionable recommendations reputed company, pharmacy, or payer experience strongly preferred Experience operating in large, highly matrixed organizations LEADER EXPECTATIONS As a top leader in the digital space, we are innovating and driving our product organization reputed company. Leaders and teams are expected to operate as trusted collaborators – connecting priorities across the organization in partnership with their engagement and platform peers, applying systems thinking, leveraging AI and emerging capabilities, and using data-driven insights to drive reputed company reputed company and measurable reputed company. If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 183,500 - 305,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan. At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here. About reputed company Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot reputed company application updates or accept resumes. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply To This Job