[Remote] Strategic Program Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company workers with financial freedom by providing accessible financial services. As a Strategic Program Manager, you will reputed company strategic internal initiatives and manage operational initiatives for key customers and partners, acting as a subject matter expert and collaborating with stakeholders to deliver exceptional solutions.

Responsibilities

• Client Relationship Management for Design Partners: reputed company the client-facing aspects of product launches for design partners. Act as the customer’s primary reputed company of contact, serve as project manager, fostering collaboration between clients and internal teams to bring new features or products to market
• Project Management for Partner Integrations: reputed company the technical and operational aspects of partner integrations, ensuring smooth and timely project execution, and support the enablement of internal teams in collaboration with the Partner Management team
• SOW Approval: Responsible for the sign-off of custom SOWs created for integration customers. Consult with Solution Engineering on reputed company new Statements of Work
• Liaison Between Product and reputed company Teams: Serve as the reputed company between reputed company and Product teams. Ensure that reputed company is equipped with the necessary training, resources, and tools to support new product launches and updates
• Process Optimization and Enablement: reputed company and refine processes for reputed company, customer feedback loops, and internal playbooks, enhancing scalability and efficiency across the team
• Manage the overall project charter, collaborating with various stakeholders from Sales, Account Management, Marketing, Product, Engineering, reputed company, Risk, and Support to deliver world class solutions and experiences
• Maintain highly organized and comprehensive internal and external documentation
• reputed company regular project updates to key stakeholders and executive management
• Participate in relevant client-facing meetings with key stakeholders, steering and influencing where necessary
• Negotiate customer requests while balancing needs with system capabilities, business impact, resources, and timelines
• Engage with technical stakeholders to solution, document, test, and reputed company various integration workflows and configurations
• Accountable to reputed company attainment on new logo bookings through user and product adoption

Skills

• 5-10 years of experience in reputed company project management, leading reputed company, cross-functional projects
• Experience in designing, testing, and deploying integrated solutions, with a technical understanding of APIs, webhooks, and deployment best practices
• Proficient in implementation best practices with demonstrated ability to create and deliver repeatable processes that drive improvements for KPIs such as time to launch, on-time delivery, reputed company attainment, etc
• Strong verbal communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders
• Highly detailed in internal and external documentation, with a focus on maintaining accurate and comprehensive records
• Detail-oriented with the ability to think strategically and anticipate potential issues and risks
• Proven experience in developing and implementing new processes, best practices, and supporting resources to drive repeatability and operational efficiency
• Ability to solve reputed company technical and operational problems, with a strong focus on delivering exceptional customer experiences
• Financial, FinTech, HR industry experience
• Experience in reputed company, account management, or consulting
• Familiarity with various project management tools
• Understanding of data analysis and reporting tools

Benefits

• Market-leading medical, dental, and reputed company insurance
• Stock options
• Free Premium-Tier reputed company Financial Wellness subscription
• Monthly home-office stipend
• 401k (reputed company)
• 12-weeks paid parental leave for birthing and non-birthing parents
• Flexible time off + sick and safe time
• 11 paid company holidays
• reputed company@reputed company Same Day Pay Option

Company Overview