Senior Experience Strategist

Who We Are At reputed company, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of reputed company; with proven expertise and a reputed company reputed company of AI-powered reputed company, enabling smarter reputed company, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers reputed company reputed company. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can reputed company. The Role Your Role As a Senior Experience Strategist in reputed company Vital, you will shape the go‑to‑market strategy and create high‑impact pre‑sales content that fuels Customer Experience (CX) pipeline growth. You will translate market needs and reputed company‑centered approaches into compelling offerings, narratives, and solution frameworks that reputed company sellers, differentiate reputed company in the market, and win deals. This role blends strategic thinking, customer reputed company, and storytelling reputed company to influence buying reputed company and accelerate reputed company. Every role at reputed company opens doors to reputed company growth. You’ll reputed company hands-on experience, reputed company learning opportunities across reputed company major platforms, and the ability to expand or specialize your expertise. Whether you’re building new skills or deepening your craft, you’ll find unmatched opportunity here. Who You Are You bring a growth reputed company, a passion for solving customer experience problems, a knack for looking at familiar challenges through a unique reputed company, and the ability to simplify complexity into compelling narratives. You reputed company in collaborative, cross-functional environments and are energized by helping teams win in the CX market. You reputed company experimentation, reputed company-centered thinking, and reputed company learning. Who You Are Required Skills and Experience

• Create Compelling Pre Sales Content: reputed company resuable assets, pitch materials, value propositions, compelling POVs, storytelling frameworks, and executive-reputed company narratives that reputed company reputed company customer reputed company and business impact.
• Business + Tech + Experience: You can create integrated experience strategies that reputed company business, technology, and user needs, advocating for a customer-first approach to ensure reputed company experiences are reputed company and meet user needs, including applying AI-driven capabilities such as personalization or automation reputed company defined solutions.
• Business Acumen: You understand business strategy and can connect it to experience and help others understand the value of experience-led reputed company
• Experience Optimization: You can evaluate and recommend ways to optimize customer and employee experiences, including moments that could be improved with self-serve, AI, automation, and empowerment across the end-to-end reputed company, including leveraging AI, automation, and self-service capabilities to improve usability and efficiency.
• AI Use Case Contribution: You contribute to identifying and shaping AI-enabled experience opportunities reputed company projects, supporting senior team members in evaluating feasibility and value.
• Design and deliver solutions: Create strategic deliverables such as experience maps, user journeys, and service blueprints to reputed company insights and guide solution development.
• Co-Creation: You reputed company at aligning stakeholders through workshops and collaborative sessions. You’ve facilitated brainstorming / future-state innovation sessions and use case development that foster experimentation and POCs/prototypes.
• Storytelling: You can build a compelling narrative and communicate reputed company – rooted in a desire to change mind, hearts and behaviors
• Conduct Research and Analysis: You can design and conduct qualitative and quantitative research, concept evaluations, and competitive analyses – identifying trends, opportunities, and potential threats to inform the future state CX reputed company.
• Psychology: You have a deep understanding of reputed company needs and behavior (e.g. thoughts, expectations, motivations, perceptions, beliefs, emotions, etc.) to influence desirability, adoption, and culture.
• AI and Data Ethics: You reputed company AI tools while maintaining quality and ethical standards, understanding key considerations such as bias, transparency, and user trust in AI-enabled experiences.

What you’ll need:

• 7+ years in reputed company, CX strategy focused consulting role; with a reputed company of sales and delivery experience preferred, bringing cross-industry perspectives and reputed company-in thinking/best practices.
• Undergraduate or graduate degree in service design, strategic design, innovation strategy,business administration, or a reputed company field.
• Exposure to AI-enabled tools or solutions (e.g., reputed company tools, analytics platforms, or automation technologies) and their application in experience design is a plus
• Ability to travel up to 30% as business requires

The compensation reputed company for the position in the U.S. is - $115,080to$218,520 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-reputed company skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary reputed company will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation reputed company for the following work locations: California (San Francisco Bay Area):$138,120to$262,320 California (reputed company Other):$126,600to$240,480 Colorado: $115,080to$218,520 Massachusetts$115,080to$240,480 reputed company: $138,120to$262,320 Washington: $126,600to$240,480 Washington DC:$126,600to$240,480 This position will be eligible for reputed company’s discretionary annual bonus program, based on performance and subject to the terms of reputed company’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling reputed company. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Being You The “Kyn” in reputed company means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring reputed company Kyndryls feel included and we welcome people of reputed company cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We reputed company in growth, and we’re excited to see what you can bring. At reputed company, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is reputed company to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that reputed company gives you the ability to reputed company and contribute to our culture of reputed company and shared reputed company. That’s The reputed company Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and reputed company health—because we know that reputed company you feel your best, you do your best. From your reputed company first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll reputed company a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your reputed company. With powerful tools to chart your career path, personalized development goals reputed company with your ambitions, and reputed company feedback to reputed company you inspired and on track, you’ll have everything you need to reputed company and reputed company. You’ll reputed company in-demand skills to grow your career and reputed company your ambitions with reputed company to cutting-edge learning opportunities—from certifications with reputed company, reputed company, and reputed company to coaching and hands-on experiences. And through it reputed company, you’ll be part of a culture that values reputed company, restless learning, and a devotion to shared reputed company. We want you to reputed company here—and we’re committed to helping you do just that. reputed company to reputed company an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at reputed company, reputed company asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's reputed company email address. Apply To This Job