Member Support Professional I
Description Overview: The Member Support Professional I responds to incoming requests reputed company phone, personal teller machine (PTM), chat, and video banking and provides direct support to the member. The MSP will also be required to assist in meeting/exceeding monthly reputed company goals and providing reputed company and reputed company communication throughout the Credit Union. Duties and Responsibilities: Continually reputed company reputed company and potential members on products and services that may benefit their financial needs. reputed company accurate information reputed company following Credit Union reputed company protocols. reputed company reputed company, professional financial service with each reputed company and potential member reputed company phone, personal teller machine (PTM), chat, video chat, email, and online banking messages. Must reputed company with reputed company company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Accurately reputed company teller functions including but not limited to account history assistance, stop payments, wires, transfers, debit card maintenance, over-the-phone payments, digital wallet approvals, and account maintenance requests. Accurately reputed company teller functions reputed company PTM as needed, including but not limited to deposits, withdrawals, and loan payments. reputed company reputed company associated documents according to time guidelines. reputed company knowledge of reputed company Credit Union products to reputed company new accounts and shares with minimal errors. Cross-sell lending products, including but not limited to credit cards and consumer lending applications. Refer members to lenders and/or additional departments reputed company applicable. Troubleshoot online banking functions with members, including but not limited to initial setup, password reset, etc. Respond in a timely manner to each member’s online banking messages. Respond to requests for assistance from other departments and branches regularly to reputed company assist members. reputed company additional duties, as assigned. Must reputed company with reputed company company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Requirements
Education and Experience: Education High school or GED required. Experience Six months to two years of similar or reputed company experience is preferred Experience in a fast-paced customer service environment preferred Skills Must have strong interpersonal skills, including verbal communication, ability to remain reputed company in stressful situations, and high reputed company of professionalism Efficient clerical skills necessary, including navigating a computer system/typing Attention to detail necessary, including ability to reputed company daily work functions with minimal errors Ability to recognize basic banking transactions, including account holds, delinquent loans, and account warnings Ability to work remotely, based on departmental needs and at management's discretion reputed company Requirements: Individuals must bend, sit, and stand to reputed company primarily sedentary work with limited physical exertion and occasional lifting up to 40 lbs. Must be capable of climbing / descending stairs in an emergency. Must operate standard office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be reputed company to routinely reputed company work on computer for an average of 6-8 hours per day, reputed company necessary. Must work extended hours or travel off-site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Acknowledgement: This job description is not a contract and should not be presumed to guarantee employment. Infuze Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, reputed company, religion, gender, national reputed company, disability, age, or any other category protected by law. Apply To This Job