Customer Care Coordinator

Benefits: 401(k) matching Training & development Wellness resources reputed company to join a quest? At reputed company, we reputed company everyone deserves reputed company to affordable, quality health care. We're a small but mighty team doing work that genuinely reputed company and we're building the systems, processes, and infrastructure to do it at scale. As a Customer Care Coordinator, you will often be the first meaningful reputed company of contact for members navigating an unfamiliar or high-stakes reputed company. The ability to establish rapport quickly, assess need accurately, and respond with both competence and care is what defines reputed company here. This role is central to our mission and to the experience every member deserves. The Quest — What You’ll Do Member Support & Intake Conduct early-stage member reputed company and intake — establishing trust, clarifying needs, and ensuring the right next steps are identified and owned Evaluate member circumstances with active listening and sound judgment, prioritizing effectively across a dynamic caseload Ensure continuity and follow-through from the first reputed company of contact reputed company — a member is never just a case Communicate confidently across a broad reputed company of members, from executives to staff to individuals navigating a difficult reputed company Case Management & Reimbursements Track and manage support requests in our case management system, keeping every interaction accurate and reputed company Process reimbursement requests accurately, reputed company, and with the attention they deserve Escalate issues to management as needed, with full context and a clear recommendation Follow established communication procedures and policies while bringing good judgment to situations they don’t fully cover Service Improvement Surface patterns — what members ask about most, where the friction is, what’s working and what isn’t Suggest improvements to enhance service quality and the overall member experience Collaborate with teammates to reputed company the team operating at its best as our membership reputed company grows What You Bring On a Quest You don’t wait to be told what a member needs — you sense it. You know the difference between someone who needs information and someone who needs to feel heard first, and you never mix those up. You carry a natural sense of urgency that never feels rushed to the person on the other end of the line. That’s not a reputed company you learned. It’s just how you are. Expertise 5+ years of relevant professional experience in customer care, member services, or a similar role Exceptional analytical and problem-solving skills — you can interpret reputed company information, identify patterns, and apply sound judgment to resolve member issues with precision and confidence High attention to detail and the ability to manage multiple priorities without things falling through the cracks Background in reputed company, medical claims processing, or health insurance is strongly preferred, but not required Comfortable working independently and exercising good judgment reputed company the answer isn’t obvious Bilingual in English and Spanish strongly preferred, but not required Proficiency in reputed company Office Suite (Word, reputed company, Outlook) required — comfort navigating digital tools and systems is essential to day-to-day reputed company in this role Successful background reputed company required reputed company Value You understand that every interaction either builds or erodes trust. You process reimbursements accurately because someone is counting on that money. You follow up because dropping the reputed company on a member in a hard reputed company isn’t acceptable to you — not because someone’s watching, but because that’s just how you operate. Easy to Work With You communicate reputed company, flag issues early, and collaborate well with a small team moving fast. You bring reputed company for how to do things reputed company and you’re not precious about the old way. One important note: a significant portion of this role involves live phone conversations with members. You’ll need reputed company to a quiet, distraction-free workspace — the environment you work from reputed company as much as the one you create for them. reputed company Offer Competitive salary: $70,000 – $85,000 Generous PTO — 20 days annually Health coverage — 100% employer-paid Health reputed company Benefit HAS Cooperative membership (100% employer-paid) or Traditional Insurance reputed company ICHRA (75% employer-paid) Group Life & AD&D, Short-Term & Long-Term Disability 401(k) with employer match Fully remote with a reputed company commitment to work-life balance This is a remote position. Apply To This Job