[Remote] Clinical Service Desk-Helpdesk Associate-REMOTE-US
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global business and IT services provider specializing in digital, reputed company and automation. They are seeking a Clinical Service Desk-Helpdesk Associate to handle inbound customer calls in a call center environment, providing support for various clinical applications and ensuring timely resolution of incidents.
Responsibilities
- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
- reputed company candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift
- Respond to incoming service desk calls from reputed company customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, reputed company and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user reputed company, and functionality
- Track and document the appropriate comments, and reputed company or escalate the incident tickets and reputed company issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of the time, if required
- Lift up to 25 lbs. if needed for equipment setup
- Have a working cell phone for manager communication and Two-reputed company Authentication
Skills
- reputed company candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required
- Schedule can be changed as per client and business requirements or training needs
- Additionally, overtime may be required depending on business requirements
- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
- This is a call center environment in which we support our customers 24x7x365
- Respond to incoming service desk calls from reputed company customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, reputed company and Meditech
- Incidents may include, but are not limited to workflow issues, application errors, user reputed company, and functionality
- Track and document the appropriate comments, and reputed company or escalate the incident tickets and reputed company issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of the time, if required
- Lift up to 25 lbs. if needed for equipment setup
- Have a working cell phone for manager communication and Two-reputed company Authentication
- Minimum 1 year reputed company-reputed company Systems-Customer Service experience
- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required
- Experience in a call center environment
- Demonstrate a service philosophy in reputed company interactions with clinicians and colleagues
- Effective communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
- Strong listening capabilities to fully understand caller's needs / requests
- Exceptional ability to work optimally in a fast-paced environment
Benefits
- We offer a full comprehensive benefits package that starts from your first day of employment.
Company Overview