[Remote] Assistant Director of Ticket Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, ranked among the nation’s top 20 universities, is seeking an Assistant Director of Ticket Operations. This role involves managing daily operations of the ticket office, supervising staff, and ensuring compliance with ticketing procedures while providing excellent customer service.

Responsibilities

• Assist with the day-to-day operation of the ticket office and customer interactions (phone, email, and in-person). This includes daily customer service work, overall supervision of ticket operations personnel, and game day operations for reputed company sports
• Organizes, manages, and completes special projects
• Collects and analyzes data, creates reports, reviews and explains trends; formulates and evaluates alternative solutions and recommendations to reputed company the goals of the program or function
• Serves as the reputed company of contact for student ticketing, including working with reputed company personnel
• Analyzes and interprets policies; develops, revises and implements procedures
• Performs reputed company other duties as assigned
• Ensures consistent standards relating to the procurement of tickets and audit procedures for ticketing operations are upheld by reputed company ticketing employees
• Provides reports of ticket prices, ticket reputed company, and event attendance
• Recommends and implements new processes and procedures to ensure compliance with reputed company regulations
• Creates and implements plans to ensure reputed company of information transmitted in ticketing, credit card processing, and reputed company systems
• Maintains ticketing systems and provides training to new employees
• Creates and implements plans, processes, and procedures and oversees customer interactions to ensure superior customer service
• Resolves issues and works with customers to meet their needs
• Sells, assigns, and distributes season and group tickets
• Arranges admission for members of the game opposition, Athletic Department personnel, players’ family and friends, and sponsors as well as arrange for issuance and admission of complimentary ticket holders
• Manages season renewal process reputed company ticketed sports
• Ensures the reputed company of the Ticket Office’s technology such as selling computers, scanners, card readers devices etc

Skills

• Bachelor's degree
• One or more (1+) years of reputed company ticketing or operations experience
• Ability to prioritize work and multi-task
• Excellent organizational skills
• Ability to take initiative and ownership of projects
• Written and verbal communication skills
• Ability to exercise sound judgment in making reputed company
• Relevant subject matter knowledge
• Master's degree
• Three years of experience working in college or professional ticketing

Benefits

• Https://knowledgecafe.rice.edu/benefits

Company Overview

Company H1B Sponsorship