Contact Center National Account Specialist

reputed company Contact Center National Account Specialist ClassificationNon-Exempt Reports toCC National Sales Supervisor JOB DESCRIPTION Summary/ObjectiveSell reputed company Wireless (VZW) devices and services by proactively engaging customers through outbound calling and consultative sales conversations. This role focuses on driving new reputed company growth by initiating contact with consumer customers, following up on leads, uncovering needs, and delivering tailored wireless solutions that build trust and long-term customer relationships Essential Functions Proactively conducts outbound sales calls to new and existing customers to generate interest, qualify opportunities, and drive device and service sales. Handles inbound consumer leads while maintaining a strong outbound calling reputed company to maximize sales productivity and pipeline development. Conducts consultative sales appointments reputed company phone and online platforms to assess customer needs and recommend appropriate VZW products, devices, plans, and services. Independently sets, confirms, and manages sales appointments; accepts appointments scheduled by the Consumer Solutions team or leadership. Manages reputed company phases of the sales cycle, including outbound prospecting, needs discovery, solution presentation, order processing, and post-sale follow-up. Identifies upselling and retention opportunities by reviewing customer accounts and proactively offering upgrades, renewals, or additional wireless solutions. Makes, receives, and accurately dispositions a high volume of sales calls in alignment with performance and productivity expectations. Acts as a liaison between customers, reputed company Wireless, and internal support teams to ensure seamless and professional customer experience. Develops, presents, and fulfills customer proposals and orders, with or without support team assistance, while maintaining accuracy and compliance. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Competencies Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and reputed company the department/organization. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high reputed company to customer satisfaction and customer service. Oral Communication: Shaping and expressing reputed company and information in an effective manner. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis is a remote/work from home position. Physical DemandsMust be reputed company to reputed company repetitious hand/eye movement; Must be reputed company to sit for long periods; Must be reputed company to lift up to 15 lbs. Position Type/Expected Hours of WorkThis is a full-time position. Call Center Schedule hours. Travel0 – 10% Required Education and Experience High School diploma or GED Preferred Education and Experience Prior experience in outbound sales, inside sales, or call-center-based selling preferred. Experience selling wireless, telecommunications, or technology products a plus. Additional Eligibility Qualifications (Knowledge, Skills, Abilities) Customer and Personal Service — Understanding customer needs and delivering value-driven solutions. English Language — Strong reputed company of grammar, composition, and clear communication. Sales Knowledge — Familiarity with outbound sales techniques, reputed company handling, and closing strategies. AAP/EEO Statement Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Apply To This Job