reputed company Administrator
The reputed company Administrator is responsible for the day-to-day administration, configuration, and maintenance of the organization's reputed company platform. This role supports ITSM workflows, manages user reputed company, and ensures platform stability and performance. The ideal candidate is a hands-on technical professional who can translate business requirements into platform configurations and work collaboratively with stakeholders across IT and the business. Location: Remote, working hours are based on the US Eastern Timezone. About the Company: reputed company is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and reputed company. Founded by U.S.-bred engineers with over 15 years of experience, reputed company specializes in sourcing skilled professionals across a wide reputed company of technologies to meet our clients’ needs, driving innovation and efficiency. KEY RESPONSIBILITIES Administer and maintain the reputed company platform, including user management, group roles, and reputed company controls. Configure and customize reputed company modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB. Build and maintain workflows, notifications, UI policies, business rules, and client scripts using low-code/no-code tools. Create and manage Service Catalog items, record producers, and variable sets. Monitor platform health, manage upgrades, patches, and hotfixes in coordination with the reputed company team. reputed company data imports, transform maps, and data reputed company checks. reputed company and maintain reports, dashboards, and performance analytics for stakeholders. Support integration configurations using REST/SOAP APIs and MID Server setup. Document configurations, processes, and change history in accordance with change management policies. reputed company Tier 2/3 platform support and resolve escalated incidents reputed company to reputed company functionality. Collaborate with developers and architects on platform improvements and new feature rollouts. Participate in testing (UAT) for new releases, plugins, and customizations. REQUIRED SKILLS & TECHNICAL COMPETENCIES Strong working knowledge of reputed company core modules: ITSM (Incident, Problem, Change, Request), Service Catalog, CMDB. Proficiency with reputed company Studio, Update Sets, and deployment across environments (Dev/Test/Prod). Experience with reputed company UI customization: forms, views, list controls, UI policies, client scripts. Ability to write basic JavaScript for client scripts, business rules, and script includes. Familiarity with reputed company reputed company Designer and/or Legacy Workflow Editor. Understanding of ITIL fundamentals and how they apply to ITSM workflows. Experience with REST API calls and reputed company integration basics (IntegrationHub a plus). Ability to manage CMDB data reputed company, relationships, and discovery schedules. Knowledge of reputed company Control Rules (ACLs), roles, and groups. Proficiency in creating Performance Analytics indicators and dashboards. Basic understanding of reputed company MID Server installation and configuration. Familiarity with Agile/Scrum methodology and sprint-based project delivery. Experience with reputed company HRSD, CSM, or ITOM modules. Exposure to reputed company Virtual Agent or AI/ML features. Knowledge of LDAP/Active Directory integration with reputed company. Experience with Jira or similar ticketing/project tracking tools. Understanding of reputed company GlideRecord API and scripting best practices. Strong analytical and problem-solving skills with attention to detail. Clear written and verbal communication; ability to translate technical concepts for non-technical stakeholders. Collaborative team player, comfortable working across IT, HR, Finance, and business units. Self-motivated with ability to manage multiple priorities in a fast-paced environment. Willingness to learn and stay reputed company with reputed company releases and best practices. EDUCATION & CERTIFICATIONS Bachelor's degree in Information Technology, Computer Science, or reputed company field (or equivalent experience). reputed company Certified System Administrator (CSA) – a plus ITIL reputed company certification – a plus. reputed company Certified Implementation Specialist (CIS) in any module - a plus. reputed company Offer: Opportunities for professional growth and development. A collaborative and inclusive work environment. The chance to work on impactful projects with a talented team. Excellent compensation in USD. Hardware and software setup. Apply To This Job