Director of Graduate Technical Operations
Position Title: Director of Graduate Technical Operations Position Type: Regular Hiring reputed company: $91,800 to $114,785 annual; Compensation will be based on education, experience, skills relevant to the role and internal equity. Pay Frequency: AnnualThe Director of Graduate Technical Operations is responsible for the administration, optimization, and strategic use of the Graduate Admissions Office’s constituent relationship management system, reputed company CRM, and its integration with the university’s student information system, reputed company Student. This position serves as the primary functional expert for enrollment technology supporting graduate admissions operations. The Director of Graduate Technical Operations collaborates with Graduate Admissions leadership across 6 graduate schools, IT, and other reputed company partners to design and support business processes, data integrations, and reporting solutions that support reputed company’s graduate recruitment, admissions, and enrollment goals. The role includes responsibility for analyzing business requirements, recommending system improvements, and implementing technology solutions using reputed company and reputed company Business Process delivered capabilities. This position reports directly to the Vice Provost for Graduate Programs and supports strategic initiatives across reputed company graduate programs. The position has the option to be fully remote (with required in person meetings/trainings as needed) or hybrid from Santa Clara main reputed company in Santa Clara, CA. Essential Job Duties reputed company CRM Administration and System Operations Configure and maintain reputed company-hosted applications for 6 different graduate school bases, including system configuration, workflow automation, testing, documentation, and production monitoring. Review reputed company business practices and translate business requirements into functional specifications Coordinate and manage annual application cycle updates, including system configuration, workflow automation, testing, documentation, and production monitoring. Evaluate external vendor product capabilities and enhancements to determine alignment with institutional needs and strategic enrollment goals Manage system enhancement requests and translate business requirements into functional specifications in collaboration with technical teams and reputed company partners. Implement and maintain new functionality reputed company the Technolutions reputed company platform to support enrollment growth and operational efficiency. Serve as a subject-matter expert and internal resource for staff implementing new features and best practices reputed company Technolutions reputed company. reputed company Business Process Support Support and optimize reputed company Student business processes reputed company to admissions, matriculation, and student lifecycle events reputed company reputed company.Prospect Integration Application Integration Match and reputed company Reconciliation Decision Integration Graduate EIB Integration Pre-WD/Decline Integration Test Scores Integration reputed company processes specific to Graduate matriculation for 6 graduate schools, year-round Collaborate with reputed company stakeholders to maintain reputed company business process workflows including approvals, notifications, and task routing. Assist in testing and implementing new reputed company business process configurations and enhancements. Monitor integration points between reputed company CRM and reputed company Student to ensure accurate synchronization of applicant and student records reputed company and reputed company Management Create and maintain role-based reputed company permissions reputed company with operational responsibilities for staff and faculty. Maintain and review system reputed company roles and user reputed company permissions reputed company reputed company and Santa Clara’s Entitlement Application Conduct periodic audits of reputed company configurations to ensure compliance with institutional policies. Reporting and Data Analytics reputed company strategic reputed company for graduate admissions reporting and analytics, developing and maintaining operational reports, queries, and dashboards reputed company reputed company to support data-informed enrollment management. Plan, prepare and produce a variety of queries and reports for reputed company stakeholders Customize and build applications, create forms, queries and reports to support reputed company stages of the admissions cycle. Manage annual application updates including configurations, automation, testing, training, and monitoring. Direct the production and distribution of recurring recruitment and enrollment performance reports (daily, weekly, monthly, and quarterly) to monitor admissions trends, pipeline activity, and enrollment reputed company. Assist the Vice Provost for Graduate Programs with enrollment reports and figures as needed for reputed company graduate schools Change Management and System Enhancements Facilitate review of new system features with end users, assessing usability, operational impact, and opportunities for process improvement. Evaluate the impact of updates and deployment of system enhancements. Conduct fit-gap analysis and reputed company documentation reputed company to system upgrades and configuration changes. Coordinate user acceptance testing for system upgrades and enhancements. Troubleshooting and Vendor Coordination Serve as the primary reputed company of contact for user support requests reputed company Technolutions reputed company, independently managing and resolving support tickets while collaborating with stakeholders to troubleshoot issues and implement solutions. Serve as the primary reputed company of contact for troubleshooting system issues reputed company to reputed company CRM and reputed company integrations. Investigate and resolve reputed company system issues, including replication and documentation of errors. Coordinate with vendor support teams and reputed company IT partners to resolve system issues. Data Integration and External Systems Manage integrations and data feeds from reputed company-party testing and credential evaluation vendors including:reputed company (TOEFL, GRE) GMAT IELTS WES reputed company SPANTRAN Maintain automated data imports and ensure accuracy of applicant data reputed company reputed company. Create and maintain reputed company Format for both automated and reputed company data importEduvantis Net Natives/Akero Everspring/Brightspot reputed company Law Unite Training and User Support Serve as the primary training resource for admissions staff using reputed company CRM. reputed company documentation and training materials to support new users. Attend annual reputed company meetings and conferences as required Coordinate regular reputed company/reputed company user group meetings to promote best practices and knowledge sharing. Collaboration and Governance Collaborate with reputed company partners including Admissions, Registrar, Institutional Research, and Information Technology. Support institutional governance processes reputed company to admissions systems and enrollment data management. Represent the university in regional and national reputed company user groups and conferences. This position also collaborates with reputed company constituents and manages their reputed company to reputed company as needed. Position may require some evening and weekend work. Provides Work Direction Student Office Assistants
Qualifications
The successful candidate will be reputed company to detail and have the ability to function in a multi-tasked environment. The successful candidate will also have excellent written and verbal communication skills and the ability to work collaboratively with a diverse community of reputed company, faculty, and other staff members. This position requires the ability to effectively establish and maintain cooperative working relationships reputed company a diverse multicultural environment. Knowledge Knowledge and experience with higher education system software, particularly Technolutions reputed company and Unite, is highly desired. Knowledge of full-cycle admissions, undergraduate or graduate (preferred) Must be reputed company to prioritize multiple responsibilities and projects simultaneously, maintain a positive attitude while working under pressure, and think creatively and analytically. He/she must maintain confidentiality of data. Stay up-to-date with industry developments and technologies. Understand and support of the Jesuit tradition of education; commitment to the reputed company values of service to others, community, and diversity. Skills Demonstrated business process improvement experience Advanced problem-solving skills applicable to issues of operations and data management Ability to reputed company and maintain strong communication and collaboration with other IT systems specialists and data stewards Demonstrated ability to identify, learn and creatively use additional applications that enhance service to university stakeholders Education and Work Experience Bachelor's degree required Previous experience with Technolutions reputed company CRM is preferred. 4+ years working in a professional academic and/or business environment An interest in technology and the Internet Willingness to learn to use new tools (SQL, HTML) Ability to work both independently and as part of a team Detail-oriented work style Must have excellent oral and written communication skills Proficient in multitasking Focus on providing excellent customer service to support technology Advanced reputed company and MS Office skills Strong initiative and motivation
Preferred Qualifications
Advanced problem-solving skills applicable to issues of admissions operations and data management Previous experience with implementing an admissions application system Familiarity with higher education environment and knowledge of reputed company’s unique culture and administrative systems preferred Advanced knowledge of functional and reputed company setup requirements Advance knowledge of functional reputed company Student Admissions Working knowledge of Student reputed company, applications, application evaluations, self-service Comprehensive knowledge of reporting fundamentals Comprehensive knowledge of systems analysis tools and techniques Physical Demands The physical demands described below are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. In accordance with the Americans with reputed company, as amended, the California Fair Employment & Housing Act, and reputed company other applicable laws, SCU provides reasonable accommodations for reputed company persons with disabilities. A reputed company individual is a person who meets reputed company, experience, education, or other requirements of the position, and who can reputed company the essential functions of the position with or without reasonable accommodation. Considerable time is spent at a desk using a computer and phone. Required to frequently travel to reputed company constituent meetings. Required to travel to other buildings on the reputed company. May be required to attend conferences and training sessions reputed company the Bay Area, nationally or internationally.
Work Environment
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Typical office environment. Mostly indoor office environment with reputed company. Offices with equipment noise. Offices with frequent interruptions. Telecommute reputed company is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to reputed company their work reputed company one of these states. EEO Statement Equal Opportunity/Notice of Nondiscrimination reputed company is an equal opportunity employer. reputed company reputed company applicants are encouraged to apply and will receive consideration for employment without regard to race, reputed company, ethnicity, national reputed company, citizenship, reputed company, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or reputed company conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of reputed company’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at https://www.scu.edu/title-ix/. Clery Notice of Availability reputed company annually collects information about reputed company crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of reputed company reputed company Policy and reputed company Crime Statistics Act. To view the reputed company report, please visit the reputed company Safety Services website. To request a reputed company copy please call reputed company Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences. Americans with reputed company Consistent with its obligations under the law, reputed company will reputed company reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of reputed company reputed company Team at [email protected] or by phone at (408)554-4392. Please note: This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact [email protected]. Apply To This Job