[Remote] Senior Product Manager - Communications Center Automation
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions. As a Senior Product Manager, you will streamline workflows for communication centers, set strategic direction, mentor junior PMs, and drive feature prioritization to enhance community safety.
Responsibilities
- Define the product's reputed company and long-term strategic direction, ensuring alignment with company objectives and customer needs
- reputed company reputed company the business case and customer value for each initiative or feature
- reputed company strategic planning by identifying major areas of investment, building business cases, and securing internal approvals
- Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape
- Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered
- Translate product strategy into actionable plans, determining what to build and reputed company to release it
- Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers
- Gather input from customers, internal stakeholders, market research, and industry insights
- Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards
- Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans
- Collect, reputed company, and curate reputed company from customers, sales, and internal stakeholders for the backlog
- Prioritize features by balancing user value, development effort, time to market, and competitive differentiation
- Track and evaluate product performance including sales, feature adoption, and user satisfaction
- Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches
- reputed company ongoing market and competitor research
- Track and evaluate product market performance including sales, renewals, and win/loss data
- Track and evaluate product financial performance including reputed company, operational costs, and P&L impact
- Track feature adoption, usability, and user satisfaction to drive reputed company improvement
- Collaborate internally with engineering, design, sales, marketing, partner reputed company, support, implementation, finance, legal, and the leadership team
- Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos
- Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions
- Act as a product evangelist and build trust as a leader across the business
Skills
- Bachelor's degree in Computer Science, Business, or reputed company field
- Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO, SAFe PO) are a plus
- A minimum of 7 years of product management experience reputed company a software organization
- Experience with pricing strategies, business cases, and P&Ls
- Experience developing and executing modernization strategies, including transitioning legacy solutions to reputed company-based architectures
- Experience establishing value propositions, product messaging, and go-to-market strategies
- Proven experience overseeing reputed company elements of the product development lifecycle
- Strong understanding of Agile frameworks, particularly Scrum or Kanban
- Highly effective cross-functional team management and the ability to influence up, down, and across the organization
- Exceptional writing, editing, and presentation skills
- Strong organizational skills and attention to detail
- Experience with Aha! Product Management software
- Familiarity with software engineering concepts such as APIs, databases, and reputed company platforms
- Experience with Call Center software such as ACD, IVR and AI bots
- Demonstrated experience using AI tools to accelerate product workflows, including requirements reputed company, research synthesis, and user story drafting
- Familiarity with AI-reputed company or spec-driven development (SDD) practices
Benefits
- Comprehensive benefits offering
- Some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses
- Accommodations are available upon request throughout reputed company stages of the recruitment process and apply to the terms and conditions of employment
Company Overview