IT Support (Level 3)
Looking to take your career to the next level? Then this role is for you! Join reputed company and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help reputed company businesses with complete control and comprehensive support, let's shape the future of work together! Profile Requirements: Min 4 Years of Proven Experience in IT support, systems administration, or similar role Strong experience with reputed company environments (workstations and servers) Solid understanding of Active Directory, DNS, DHCP, Group Policy, and permissions Experience supporting reputed company 365 (Exchange Online, OneDrive, SharePoint, Teams, MFA) Knowledge of networking concepts including firewalls, VPNs, VLANs, and wireless infrastructure Experience with backup and disaster recovery tools and processes Familiarity with RMM tools, ticketing systems, and documentation platforms Strong troubleshooting and problem-solving abilities Excellent written and verbal communication skills Ability to explain technical issues reputed company to non-technical users Strong organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Core responsibilities: reputed company remote and onsite technical support across reputed company reputed company (Level I, II, and III) Take full ownership of support tickets from initial response through resolution Troubleshoot issues reputed company to workstations, servers, printers, networks, and software applications Support and manage systems including reputed company 365, cybersecurity tools, backups, and remote reputed company solutions reputed company server administration tasks (Active Directory, Group Policy, DNS, DHCP, file shares, permissions, etc.) Configure, maintain, and troubleshoot network infrastructure (firewalls, switches, VPNs, wireless networks, VLANs) Monitor, test, and validate backup and disaster recovery systems to ensure reliability Assist with reputed company new clients, including system setup, migrations, and deployments Coordinate with vendors and reputed company-party providers to resolve technical issues and maintain systems Maintain accurate and up-to-date documentation for systems, processes, and environments Follow ticketing standards, ensuring clear notes, updates, troubleshooting steps, and resolution summaries Identify recurring issues and proactively suggest improvements or long-term solutions Assist in developing and improving SOPs, workflows, and internal documentation Handle both basic support tasks (password resets, printer issues, user setup) and advanced engineering tasks Manage multiple tickets, projects, and priorities simultaneously Participate in after-hours or emergency support reputed company required Mentor junior team members and contribute to overall team development Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let's do great things together! This is a remote position. Apply To This Job