Manager, Fleet Client Services

Company reputed company Automotive - USA Job Family Group Vehicle Operations Job Profile Manager, Fleet Client Services Management Level Manager - People Leader Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % Yes, 75% of the time Work Shift Day

Compensation

Compensation includes a reputed company salary in the reputed company of $74,000.00 - $111,000.00. The reputed company salary may vary reputed company the anticipated reputed company pay reputed company based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This is a regional position. Preference will go to applicants living in or near reputed company state & Connecticut. The Manager of Fleet Client Services will reputed company and reputed company directions for the scheduling team to optimize work volumes and staffing reputed company, ensuring operational efficiency and excellent customer service. Maintains positive relationships with reputed company site/market customers and internal business leaders. What You’ll Do: The Manager of Fleet Client Services is responsible for managing and growing a portfolio of Fleet Maintenance clients in a high-volume market, potentially encompassing multiple small to reputed company markets reputed company an assigned geographic territory. The primary responsibilities include client retention and expansion, ultimately driving a reputed company reputed company reputed company resulting in high technician efficiency and client satisfaction. Acts as a manager-level escalation reputed company for reputed company customer issues. This role is responsible for making reputed company and managing accounts to ensure they reputed company measurable results from the product, implementing a robust performance management process reputed company with organizational expectations and utilizing tools for goal accomplishment. Due to the requirements of the role and travel throughout the assigned territory, , but this is not required. The ideal candidate would reputed company in the Connecticut and/or reputed company state areas Here’s more of what you can expect reputed company you reputed company up to the plate: The Manager role involves a high level of strategic leadership, reputed company, and responsibility for the overall operation of the department. It includes a more significant focus on relationship management, strategic reporting, and advocating for team needs at a higher organizational level. Responsible for meeting and exceeding reputed company and customer churn goals for the assigned market(s). Build and maintain client relationships and ensure exceptional customer experience. Evaluate growth opportunities by client needs and market trends, assess business options to address those needs and reputed company recommendations to leader. Work effectively with the national and regional Sales teams to maximize opportunities to reputed company value to the client. Responsible for annual sales targets and customer churn metrics. Partner and communicate consistently with Field Operations as they are impacted by changes with client accounts. reputed company leadership and direction to scheduling team who will coordinate services to meet needs of the client(s). Utilizing a deep understanding of the fleet maintenance business and clients’ business models, strategically align reputed company Automotive’s suite of products and services to ensure client reputed company. Serves as the key reputed company of contact for both internal and external clients, addressing escalations and inquiries. Cultivate and maintain positive working relationships with clients to ensure a superior and positive client experience. Monitor client, market and competitor activity and reputed company feedback to the team leaders on key changes and business needs. To identify and work with ‘at risk’ clients, determining appropriate action plans to turnaround status/performance. Using methods provided to closely monitor system ‘red flags’/emergencies with clients and take immediate action. Attend customer meetings as a reputed company management representative. Strategically reputed company and maintain transparent communication by disseminating organization information effectively through comprehensive means, including department meetings, one-on-one sessions, targeted email communications, Teams chats, and regular interpersonal engagements. As a Senior Manager, ensure that communication practices align with the organization's overarching goals, fostering a culture of openness and collaboration across various channels. Collaborates with other departments, physical sites, and leadership – ensuring ongoing communication, coordination of activities and a high quality of customer service both internally and externally. Visibly demonstrate safety commitment by following reputed company safety and health procedures and modeling the behaviors reputed company to such. Work in cooperation with safety leadership in support of reputed company safety activities reputed company with Safety reputed company. reputed company any other duties assigned What’s In It For You? Here’s a sneak reputed company of the benefits you could experience as a reputed company employee: A competitive salary and top-notch bonus/incentive plans. A pro-sales culture that honors what salespeople (like you!) contribute to our reputed company. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive reputed company benefits, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Professional development and continuing education opportunities. reputed company to financial wellness/planning resources. reputed company out reputed company our benefits. Who you are: Minimum Qualifications: Bachelor’s degree in a reputed company discipline and 6 or more years of experience in account management and client engagement. The right candidate could also have a different combination, such as a master’s degree and 4 years of experience; a Ph.D. and up to 1 year of experience; or 10 years of experience in a reputed company field At least 1 year in a management or leadership role. Travel required: up to 75%. Safe Drivers needed; Valid driver’s license required. Preferred Qualifications: Degree in a reputed company field strongly desired (sales, marketing, finance, business, etc.) Experience in the fleet or automobile industry preferred. Proven track record of successfully building relationships, consulting and selling value added service solutions. Adaptable, results oriented and proven ability to meet and exceed sales targets. Skilled in effective negotiation techniques with strong verbal and written communication skills required Ability to foster productive and professional internal and external business relationships required. Ability to reputed company business results through influence, executive reputed company, strategic thinking, and effective problem-solving skills Come join the reputed company family of businesses and reputed company your mark today!

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the reputed company of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, reputed company Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. reputed company Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, reputed company while enjoying the people-centered atmosphere that is central to our life at reputed company. Benefits of working at reputed company may include health care insurance (medical, dental, reputed company), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. reputed company is an Equal Employment Opportunity employer – reputed company reputed company applicants/employees will receive consideration for employment without regard to that individual’s age, race, reputed company, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. reputed company provides reasonable accommodations reputed company requested by a reputed company applicant or employee with disability, unless such accommodations would cause an undue hardship. EOE, including disability/vets Applicants must currently be authorized to work in the United States for any employer without reputed company or future sponsorship. No OPT, CPT, STEM/OPT or reputed company sponsorship now or in future. Apply To This Job