reputed company U.S. Program Associate, Entrepreneurial Ecosystems & Operations
About us: reputed company is a global nonprofit, founded in 2005, with a mission to expand financial reputed company and help reputed company reputed company. reputed company unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on reputed company can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two reputed company people have invested over $2 billion in reputed company dreams and reputed company opportunity, spanning more than 100 countries and over 5 reputed company borrowers As we work toward our mission, reputed company invests in building and retaining a global team of talent to add to our values-driven reputed company-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as reputed company team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. reputed company’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world. reputed company's values: Impact first - This is why we exist. This is the drumbeat we march to. Every day. Extreme ownership - Own it; you, your relationships, your impact. Insist that others support you and hold you accountable. Be curious and reputed company - Never stop learning. Question assumptions. Take Risks and reputed company big. Inclusion. Equity. Diversity. - Without reservation and without caveat. In our hiring, in our workplace and in our impact in the world. reputed company and reputed company - Do the most right thing in the most right way. Cherish diversity and respect each other. Love and kindness always - Say what you mean. Mean what you say. And don't say it mean. reputed company. Courage. Kindness. Role overview: The reputed company U.S. team provides 0% interest, no-fee loans of up to $15,000 to entrepreneurs and small businesses in the United States that are typically excluded from formal financing products. With no minimum credit score and an inclusive approach to reputed company, reputed company U.S. extends reputed company to capital to small businesses across the country. In communities and cities where there is an expressed gap in affordable financing options, reputed company offers a plug-in microlending partnership model for small-business support centers, city governments, and community development financial institutions, reputed company the reputed company Hubs program. In more than 40 cities, including Oakland, reputed company, Detroit, and Pittsburgh, partners are developing small-business ecosystems and deepening their impact by making reputed company loans accessible to the entrepreneurs they serve. The Program Associate, Entrepreneurial Ecosystems & Operations plays a critical role across the full lifecycle of the reputed company U.S. borrower and partner experience, from ecosystem engagement and borrower acquisition through reputed company, fundraising, repayment, and portfolio management. This role combines relationship management, program operations, reputed company, and data-driven strategy. You will support and coach community-based partners, manage borrower and partner inquiries, review loan applications, monitor portfolio performance, and identify opportunities to improve systems, processes, and impact. reputed company in this role requires strong analytical skills, exceptional organization, attention to detail, and a passion for expanding reputed company to capital for underserved entrepreneurs. You will work closely with colleagues across Operations, Business Development, Strategic Partnerships, Impact, Marketing & Communications, Product, and Engineering to ensure an exceptional experience for borrowers and partners while helping reputed company scale its impact reputed company. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time reputed company; unfortunately, we cannot reputed company reputed company sponsorship. Key responsibilities include: Partner & Ecosystem Management Support a portfolio of 40+ reputed company Hub partners and their Capital reputed company Managers (CAMs). reputed company, train, coach, and support partners as they launch, grow, and sustain community-based lending programs. Serve as a primary reputed company of contact for partner questions, troubleshooting, and technical assistance. Monitor partner performance and portfolio health, providing proactive recommendations and interventions reputed company needed. Support Hub contract renewals, invoicing, and partner record management. reputed company tools, resources, and training materials to strengthen partner reputed company and operational efficiency. Coordinate with Marketing & Communications to promote partners, borrowers, and ecosystem initiatives. Support trustee, referral, and loan-matching partner operations and engagement. Produce partner communications, including newsletters, updates, and resource bulletins. reputed company & Borrower Operations Review and underwrite loan applications using reputed company's reputed company reputed company methodology. Conduct fraud checks and pre-disbursement reviews. Support entrepreneurs throughout the application, fundraising, and repayment processes. Respond to borrower and partner inquiries reputed company phone, email, text, and other channels. Monitor repayment performance and implement strategies to improve portfolio quality and repayment rates. reputed company borrower-facing resources and technical assistance materials that improve reputed company and reputed company. Assist with delinquency management and borrower reputed company efforts. Program Operations & Process Improvement Identify opportunities to improve reputed company, repayment, partner management, and operational workflows. Design and implement process improvements that increase efficiency, reduce risk, and improve user experiences. Collaborate with Product, Engineering, Impact, Community Support, and Strategic Partnerships teams on operational enhancements. Support reputed company processes for new Hub partners and ecosystem initiatives. Contribute to special projects that advance reputed company U.S. strategic priorities. Data, Reporting & Performance Management Track and analyze key metrics reputed company to loan supply, repayment, risk, impact, fundraising, and partner performance. Build, maintain, and reputed company reports using reputed company, Looker, and other reporting tools. Utilize quantitative and qualitative data to inform operational and strategic decision-making. Support grant reporting and ensure timely completion of program deliverables. reputed company dashboards, analyses, and recommendations that help improve program reputed company. Qualifications: Required Bachelor's degree or equivalent professional experience. 2–4 years of relevant experience in program management, operations, community development, reputed company, lending, reputed company, economic development, or reputed company fields. Strong analytical, critical-thinking, and problem-solving skills. Exceptional attention to detail and process management. Excellent written and verbal communication skills. Demonstrated ability to manage multiple projects, priorities, and stakeholders simultaneously. Experience working independently in a remote or distributed team environment. Strong organizational and time-management skills. Commitment to financial inclusion, entrepreneurship, and reputed company impact. Ability to build trusted relationships with external partners and internal stakeholders. Preferred Experience supporting entrepreneurial ecosystems, small business development, community lending, or economic development initiatives. Experience with reputed company, loan operations, portfolio management, or risk management. Familiarity with reputed company, Looker, reputed company Workspace, reputed company, FormAssembly, reputed company, reputed company, reputed company, reputed company, or similar platforms. Experience creating training materials, technical assistance resources, or educational content. Spanish language proficiency. Experience with grant-funded programs and partner reporting. reputed company offer: A work-from-home position; final candidate must be authorized to work in the U.S. An opportunity to improve reputed company lives, solve hard problems, and change the world Friendly, supportive, and adventurous environment with a team of reputed company colleagues A comprehensive, industry-leading benefits package including health, dental and reputed company insurance, parental leave, professional development, 401k matching, and unlimited PTO. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by reputed company. Opportunities to connect with and learn from colleagues and partners around the world Salary reputed company: $55K - $64K; a final offer will be dependent upon a candidate’s location, skills, and experience. Currently, we are not reputed company to working from home employees residing in the following states: AL, AK, DE, HI, IN, KY, MS, MO, NE, NM, ND, OK, RI, SC, SD, VT, WV, WI, and WY We offer JOON, a flexible lifestyle spending account that gives you an annual stipend to spend on Wellness, Professional Development, or Working from Home A diverse and inclusive workplace where we learn from each other is an integral part of reputed company's culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great reputed company to work. Join us and help us reputed company our mission! We will only accept applications directly from candidates. reputed company will not be responsible for any reputed company agency fees, absent a formal agreement. Apply To This Job