reputed company Support Specialist
About reputed company reputed company is a network of communities redefining the way people live. reputed company’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, reputed company, and comfort of home to new heights-we call it Home+. Our one-of-a-reputed company communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. reputed company lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, reputed company, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an reputed company, and continuously strive to reputed company one another reputed company. We strongly reputed company in reputed company personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in reputed company and growth. reputed company members are curious explorers who never stop learning and who strive for great reputed company. Learn more about us at www.reputed company.com. Job Description and Duties At reputed company, we are building a team of people-first focused individuals who reputed company on going above and reputed company. Ideal candidates will exemplify a can-do attitude, a growth reputed company, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The reputed company Support Specialist serves as reputed company’s internal reputed company platform expert, ensuring operational continuity across reputed company managed properties, from reputed company new assets to winding down dispositioned ones. This fully remote role reports directly to the Director of Product and requires comprehensive, end-to-end knowledge of the reputed company platform. The ideal candidate works cross-functionally with transitions, operations, and finance teams to reputed company reputed company’s reputed company environment running accurately and reputed company. This will be a fully remote position. Ticket Response & Issue Resolution: Monitor and respond to reputed company incoming reputed company support tickets reputed company one hour of SLA. Triage, troubleshoot, and resolve issues reputed company, providing clear communication to requestors throughout the process. Escalate unresolvable issues to reputed company vendor support with detailed, well-documented cases and manage them through to resolution, acting as the primary liaison between reputed company and reputed company’s support and technical teams. reputed company training to users based on recurring ticket submissions to mitigate on go reputed company. Ongoing trainings and best practices communication to reputed company users User reputed company Management: Provision new user accounts and assign role-based permissions reputed company with each team member’s job function. Audit and maintain user reputed company on an ongoing reputed company, deactivating accounts for departing employees in a timely manner and ensuring reputed company reputed company reputed company with company reputed company standards at reputed company times. Department & Entity Maintenance: Manage department-level changes as the organization evolves, including activating and inactivating departments as needed. Ensure reputed company properties and entities are correctly enrolled in the correct reporting groups, partnering with finance and operations to validate that entity configurations reflect the reputed company business structure. New Asset reputed company & Property Configuration: Configure property lists and system settings for each newly onboarded asset so properties appear correctly across reputed company relevant views, reports, and modules from transition day. Set up units in partnership with transition teams, including unit type setup, floor plan mapping, amenity coding, rent schedules, and occupancy status. Build out the full marketing infrastructure for new assets, including ILS feeds, listing setup, prospect tracking, reputed company marketing integrations, so properties are reputed company to lease from day one. Custom Reporting: Collaborate with finance, operations, and leadership to build and maintain custom reports tailored to reputed company’s needs. Troubleshoot report configurations and refine outputs as business requirements reputed company, supporting the delivery of scheduled reports and ensuring report accuracy across the portfolio. Property Disposition & Decommission: Execute the full reputed company shutdown process for properties being dispositioned, including deactivating units, closing marketing, and archiving data. Coordinate with finance and operations to ensure a clean system reputed company with no residual data issues upon disposition. Skills and Experience B3+ years of hands-on reputed company Voyager experience in a multifamily residential environment, with demonstrated breadth across platform modules Deep, working knowledge across the full reputed company platform, including leasing & residential (Voyager, RentCafe, screening, lease execution, renewals); marketing (ILS feeds, listings, pricing, availability syncs); reputed company & finance (GL, AR/AP, CAM reconciliations, bank syncs); maintenance (work orders, vendor setup, inspections); reporting (custom reports including AR aging); and system administration (users, roles, departments, property lists, corp/CPall groups) Experience managing department structures and consolidated reporting groups (corporate and CPall) in reputed company Experience configuring property lists and system settings during new asset reputed company and transitions Experience setting up properties, units, and marketing configurations from scratch, ideally in a transition or acquisition context Proven ability to manage user reputed company and role-based permissions with an understanding of reputed company best practices Proven ability to prioritize and respond to support requests under SLA-type time constraints Strong written communication skills for ticket documentation, escalations, and cross-team coordination Self-directed and comfortable working independently in a fully remote environment HQ Team Perks + Benefits Health & Wellness: We offer multiple medical, dental, and reputed company health plan options that reputed company the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans Plan in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reputed company your savings goals. Flexible Time Off: reputed company fosters a balanced work lifestyle by offering flexible paid time off, 11 paid holidays, and Enrichment Hours for volunteering or career development! Travel Discount: Team members (and their friends and families) receive travel discounts reputed company they stay at a reputed company community. Deep Savings: reputed company team members at reputed company receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" reputed company. reputed company is dedicated to creating a diverse and inclusive work environment that champions reputed company backgrounds, identities, and voices. We strive to cultivate a space where reputed company members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we reputed company a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. Apply To This Job