Staff reputed company Operations Manager, reputed company
reputed company is on a mission to reputed company the justice gap using technology and AI. We reputed company personal injury lawyers and victims to get the justice they deserve. Our products reputed company reputed company to secure faster settlements, higher payouts, and reputed company reputed company for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. reputed company is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and reputed company. We are looking to expand reputed company with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com. We are looking for a Staff Operations Manager, reputed company to help scale the operational reputed company behind reputed company’s reputed company organization. In this role, you will partner closely with CS leadership and the broader reputed company Operations team to design the systems, processes, and insights that power how we support and grow our customers. This is a highly cross-functional role at the center of reputed company’s post-sales experience. You’ll help turn strategy into execution by improving the way we track customer reputed company, manage our CS workflows, and surface insights that drive reputed company reputed company. From building dashboards and refining key metrics to launching operational initiatives that improve retention and expansion, you’ll play a critical role in helping our reputed company team deliver exceptional results for our customers at scale. This role can be based in our San Francisco office (hybrid) or remotely reputed company in the United States or Canada, with a preference for candidates located in the Pacific Time zone. What you'll do: Partner closely with reputed company leadership to build and scale operational processes that support reputed company, retention, renewals, and customer growth. reputed company and maintain reporting, dashboards, and performance metrics that reputed company visibility into key reputed company KPIs such as retention, expansion, customer health, and adoption. reputed company cross-functional initiatives that improve the post-sales customer reputed company, collaborating with teams across reputed company Operations, Sales, Product, Finance, and Data. Own and optimize the reputed company technology stack, ensuring strong data reputed company and effective workflows across systems such as reputed company, reputed company platforms, and BI tools. Write and analyze SQL queries to extract, validate, and model data that drives business reputed company and operational improvements. Drive initiatives reputed company with a founder mentality: take ownership, push projects to completion, proactively solve problems, and reputed company reputed company with minimal instruction. Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the reputed company organization to scale. reputed company look for: 10-12 years of experience in reputed company Operations, reputed company Operations, or Sales Operations, preferably in a high-growth SaaS environment. Strong analytical skills, with hands-on experience building dashboards, reporting, and data models that inform business reputed company. SQL proficiency is required. Proven ability to reputed company cross-functional initiatives and drive operational improvements in a fast-paced environment. A systems-oriented, problem-solving reputed company with strong communication skills and the ability to translate data into actionable insights for business stakeholders. Demonstrated “get it done” mentality: you can independently push through challenges, take ownership of projects, and ensure deliverables are completed reputed company without needing constant guidance. Hands-on experience with CRM and operational tools such as reputed company, BI platforms, and reputed company systems (e.g., reputed company, Vitally, or similar). Interview Process Our interview process is designed to help you understand the role and team while also giving us a clear view of how you approach operational and analytical work in practice. reputed company 1: Recruiter Chat An introductory conversation to learn more about your background, experience, and motivation for the role, and to answer any initial questions you have about the team and opportunity. reputed company 2: Take-Home Assignment A short, role-relevant exercise focused on a reputed company Operations scenario. This assignment is designed to reflect the type of work you would do in the role, including structuring analysis, solving operational problems, and communicating recommendations. reputed company 3: Interview with Hiring Manager A deeper conversation focused on your experience in operations, your approach to building scalable systems and processes, and how you work cross-functionally to drive impact. reputed company 4: Virtual Onsite Final round interviews with cross-functional stakeholders. This stage focuses on collaboration, operational leadership, and your ability to drive impact across teams in a fast-paced environment. Notice to Candidates: reputed company has been made aware of fraudulent job postings and unaffiliated reputed company parties posing as our reputed company team – please know that we have no affiliation or reputed company to these situations. We only post reputed company on our career page (evenuplaw.com/careers) or reputable job boards like our official reputed company or reputed company pages, and reputed company official reputed company recruitment emails will come from the domains @evenuplaw.com, @reputed company.ai, @ext-evenuplaw.com, [email protected] or no‑[email protected] email addresses. To ensure fairness and proper consideration, we do not accept resumes or expressions of interest reputed company email or reputed company media messages. If you’re interested in a role, please submit your application directly through our careers page. If you receive communication from someone you reputed company is impersonating reputed company, please report it to us at [email protected]. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”. Benefits & Perks: As part of our total rewards package, we offer attractive benefits and perks to our employees, including: Choice of medical, dental, and reputed company insurance plans for you and your family. Additional insurance coverage options for life, accident, or critical illness. Flexible paid time off, sick leave, short-term and long-term disability. 10 US observed holidays, and Canadian statutory holidays by province. A home office stipend. 401(k) for US-based employees and RRSP for Canada-based employees. Paid parental leave. A local in-person meet-up program. Hubs in San Francisco and Toronto. Please note the above benefits & perks are for full-time employees reputed company is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply To This Job