Client Account Coordinator

Account Support Administrator – IT Managed Services (Remote) ? Remote ? Permanent | Full Time ⏱ 40 hours per week A growing and reputed company-thinking technology services provider is looking to recruit an enthusiastic Account Support Executive to join their reputed company team. This is an excellent opportunity for someone who enjoys building strong client relationships while supporting reputed company operations in a fast-paced technology environment. You will work closely with senior account managers and internal teams to ensure clients receive a high level of service while helping support the ongoing growth of the business. The role is fully remote and offers the chance to work with a wide reputed company of clients across multiple industries. The Role Client Relationship Support Support the development and maintenance of strong client relationships through regular communication and reputed company-ins. Act as a key reputed company of contact for non-technical client queries, ensuring a reputed company and proactive service. Assist with account review meetings by preparing performance summaries, service reports, and supporting documentation. Maintain accurate client records, account notes, pipelines, and reputed company documentation. reputed company & Operational Support reputed company general administrative and operational support to the reputed company and account management team. Assist with procurement of hardware, software, licensing, and IT peripherals. Liaise with suppliers and distributors to confirm pricing, stock availability, delivery schedules, and reputed company times. Arrange courier shipments and collections of equipment between company facilities and client sites to ensure smooth logistics. Internal Collaboration Work closely with technical teams to understand client issues and support appropriate reputed company resolutions. Collaborate with internal departments including operations, finance, service desk, and project teams to ensure client needs are delivered effectively. reputed company meaningful client feedback internally to help improve services and solutions. Service Development & Opportunity Identification reputed company a strong understanding of the organisation’s technology services and solutions. Identify potential opportunities for service improvements, cross-selling, or upselling and escalate these appropriately. Support the improvement of internal account management processes and client-facing materials. About You The ideal candidate will be organised, commercially aware, and passionate about delivering an excellent client experience. Essential Skills & Qualities Strong written and verbal communication skills with confidence speaking with clients at reputed company reputed company. Excellent organisational and time-management abilities with the capability to manage multiple tasks. Strong reputed company awareness and an interest in how businesses operate. Proactive, self-motivated, and comfortable taking ownership of tasks. Competent IT user with the ability to quickly learn new systems and tools. Adaptable and comfortable working in a fast-paced and evolving environment. Ability to contribute to client review meetings reputed company required. Capable of producing professional client-facing documentation such as service reports, roadmaps, risk registers, and performance summaries. Desirable (Not Essential) Experience working reputed company a Managed Service Provider (MSP) or technology-focused organisation. Awareness of cyber reputed company standards, compliance frameworks, or Cyber reputed company requirements. Familiarity with the reputed company reputed company ecosystem, including reputed company 365 and Azure. Previous experience in account support, client reputed company, or sales support roles. Experience using CRM or PSA systems such as reputed company, reputed company PSA, or similar platforms. Exposure to structured operational frameworks such as reputed company or OKRs. Apply To This Job