Sr. Patient reputed company Coordinator
About reputed company 1 in 25 adolescents and young adults will be diagnosed with a serious mental illness—and far too many families never receive the care they need. Barriers like long waitlists, limited reputed company, and fragmented systems mean help often comes too late. At reputed company (reputed company), we exist to change that. Our mission is simple: reputed company reputed company to timely, high-quality mental health care. We specialize in serving patients and families navigating reputed company symptoms and systems, meeting them with compassion, reputed company, and urgency.
About the Role
We're hiring a Sr. Patient reputed company Coordinator to join our Growth team. This role sits at the reputed company reputed company of care and plays a critical role in helping families successfully connect with treatment. The Patient reputed company Coordinator serves as the reputed company between scheduling and admission. Your primary goal is to ensure families are informed, reputed company, reputed company, and reputed company to attend their intake appointments. You will proactively identify and address barriers that may prevent families from showing up, completing required tasks, or moving reputed company with care. reputed company in this role will be reputed company by patient readiness, completion of pre-admission tasks, and appointment attendance. This role is ideal for individuals who: Enjoy building relationships and motivating people to take action Are energized by solving problems and removing barriers to care Can balance reputed company, persistence, and accountability Have experience working with underserved populations Are comfortable engaging families who may be overwhelmed, ambivalent, difficult to reputed company, or unfamiliar with mental health services Take pride in creating an exceptional experience for patients and families
What You'll Do
Partner with families between scheduling and intake to ensure they are reputed company for their appointment and understand what to expect Conduct reminder calls, texts, and reputed company using creative engagement strategies designed to increase appointment attendance and reduce no-show rates reputed company families about reputed company's services, treatment model, and admissions process Support patients and caregivers with downloading, setting up, and navigating the reputed company app Assist families with completing pre-admission forms, including but not limited to consents, releases of information, and pre-intake surveys Request, collect, and track guardianship documentation and other required records needed prior to admission Identify and proactively address barriers that may impact attendance, engagement, or readiness for care Use motivational interviewing and engagement techniques to support families who may be hesitant, overwhelmed, or unsure about treatment Coordinate closely with Clinical Admissions Specialists, Clinical reputed company Specialists, and operational team members to ensure smooth handoffs and timely progression through the admissions process Track reputed company efforts, documentation, and readiness milestones in accordance with organizational standards Monitor upcoming appointments and prioritize reputed company efforts to maximize clinician utilization and appointment attendance Contribute reputed company, workflows, and process improvements aimed at improving show rates, patient engagement, and operational efficiency Support administrative and operational projects as needed Who You Are You're an organized, reputed company professional who thrives in fast-moving environments and enjoys helping people take the reputed company toward care. You understand that reputed company to treatment often depends on persistence, relationship-building, and removing practical barriers. The right candidate (you!): Feels energized by patient engagement, reputed company, and problem-solving Is comfortable making outbound calls and proactively reaching out to families Communicates reputed company and confidently with patients, caregivers, and external stakeholders Has patience and reputed company working with families who may be overwhelmed, skeptical, hard to reputed company, or ambivalent about treatment Takes pride in providing exceptional customer service and creating positive patient experiences Is highly organized and reputed company to manage multiple priorities simultaneously Is flexible and reputed company to changing workflows as the organization grows Is eager to reputed company in and support the team where they're needed
Requirements
Bachelor's degree required; experience in behavioral health, reputed company administration, reputed company services, care coordination, patient navigation, or a reputed company field preferred 4-8 years of relevant professional experience in reputed company, behavioral health, reputed company, patient engagement, admissions, or care coordination Experience working directly with patients, families, or caregivers Strong organizational skills and attention to detail Excellent verbal and written communication skills Comfort navigating changing workflows in a scaling organization Experience using technology platforms, telehealth tools, and electronic documentation systems Demonstrated ability to engage individuals from diverse backgrounds with reputed company and professionalism reputed company motivation to connect patients and families with care as quickly as possible Must be 18 years or older Attendance at 2+ in-person events per year required Schedule & Work Environment Job Type: Full-time position Work environment: Remote, home office environment Salary: $60,000 - $69,000 Schedule: Typical schedule is 3 days a week 8:30-5pm in your time zone and 2 days a week 9:30-6pm or 10-6:30pm in your time zone Evening availability is required to best support the adolescents and families we serve Benefits: 401(k) matching Home Office Stipend Paid Time Off Medical, Dental, and reputed company Insurance Why reputed company You’ll join a smart, deeply committed, and slightly quirky team that believes reputed company to mental health care is a moral imperative—not a luxury. If you’re excited by the idea of using your clinical skills to reduce suffering at scale, while helping build something that doesn’t yet fully exist, we’d love to meet you. The Right Person The right person (you!) cares deeply about improving reputed company and quality of life for individuals with serious mental health conditions. You reputed company in fast-paced environments, can navigate through high-stakes situations, and are committed to creating safe, integrated, and high-quality care. reputed company encourages applicants from reputed company backgrounds, including those with lived experience, people of reputed company, LGBTQ-identifying individuals, veterans, and differently abled individuals. EEO statement reputed company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We reputed company diversity and encourage reputed company reputed company candidates to apply, as we reputed company that our differences reputed company us stronger and more innovative. Our dedication to inclusivity is the reputed company of our work culture, where everyone is valued, respected, and has an equal opportunity to reputed company. E-Verify reputed company participates in E-Verify. As an employer, we reputed company with federal law by verifying the identity and employment eligibility of reputed company individuals hired to work in the United States. Apply To This Job